Where can I visit Santa this year?
In any of our Spirit Christmas Locations, find our locations here: https://www.spiritchristmas.com

Who can visit Santa?
Everyone can create Santa Magic with a photo experience! All venues are ADA/AODA compliant. We have no limit on the number of guests who can appear in each photo. As long as you can fit in the frame, we’ll take your photo!

How does the Santa photo experience work?
1. Arrive at the selected venue during your 15-minute reservation time or stop by as a walk-up guest to meet Santa. If you book a reservation, your booked time slot is shared with other families.
2. Create Santa Magic! Visit with Santa & let our talented photographers capture the special moment.
3. Select your photo package or finalize your transaction with a member of our friendly staff to receive your photos, even if you purchased your package in advance online.

What are the benefits to making a reservation?
1. A FREE, personalized digital postcard from Santa powered by Portable North Pole
2. 10 FREE holiday greeting cards from Shutterfly
3. 50% off your Shutterfly order
4. Your choice of date & time
5. Smooth checkout after your Santa visit

When do Santa reservations open?
Santa reservations are open now for all locations. Reservations are open all season while space is available.

How do I make a reservation?
Go to?https://www.spiritchristmas.com and select photos with Santa to find your store and book your visit.

Can I reschedule or cancel my reservation?
You can reschedule your reservation up to 48 hours prior to your reserved time by clicking MANAGE YOUR RESERVATION in your confirmation email. In the event of a cancelled reservation, no refunds will be provided. All sales are final, including packages pre-purchased online.

Are walk up visits to Santa welcome?
Yes, walk up visits to Santa are welcome during Santa’s regularly scheduled hours. Note that space and availability are limited.

What photo packages do you offer?
There are a selection of photo packages to choose from online or onsite after your Santa visit. Packages may vary by location. If you're unsure which photo package to select when you book your reservation at whereissanta.com, you can choose Reserve Now & Decide Later to lock in your date and time now and select your photo package at checkout onsite after your Santa experience.

How do I access my digital photos and when are they available?
If you purchase digital photos, they will be available 24 hours after your Santa photo experience at myholidaymoments.com. Scan the QR code on the back of your photo envelope or follow the link sent via SMS (text message) to myholidaymoments.com. At myholidaymoments.com, enter your email address and the code located on your receipt or printed photo. Photos will be available for 30 days after the season ends. Please download & save your photos to remember the Santa Magic forever.

Browser / Payment Processing Troubleshooting
For issues processing payment in your browser, try the following:

• Make sure that your browser is up to date. Here are instructions for how to do so for our supported desktop browsers: Chrome, Firefox and Safari.
• Clear the cache on your browser. Instructions for clearing your cache will vary depending on your browser. Accessing the Help menu on your browser should allow you to locate step-by-step instructions.
• Switch to a different browser: Chrome, Safari, Edge or Firefox. Double check that you are running the most up-to-date version of these browsers.

How can I contact Guest Services?
Submit an inquiry to our Guest Service team
by phone at 1-888-526-2169?
or by email GuestservicesSpiritxmas@spirithalloween.com