Frequently Asked Questions
SHIPPING TIMES EXPLANATION | |||
---|---|---|---|
Shipping Method | Processing Time** | Delivery Times | Total Delivery Time |
Standard | 1 Business Day | 3-7 Business Days* | 4-8 Business Days* |
Express | 1 Business Day | 2-4 Business Days* | 3-5 Business Days* |
2-Day | 1 Business Day | 1-2 Business Days* | 3 Business Days* |
Overnight | 1 Business Day | 1 Business Day* | 2 Business Days* |
Canada Economy | 1 Business Day | 4-10 Business Days* | 5-11 Business Days* |
SHIPPING SERVICE AREA | |
---|---|
Available Service Areas | Shipping Method |
Alaska, Hawaii, Puerto Rico, APO, FPO, PO Boxes | USPS Priority |
Lower 48 States Only | Standard |
Canada | Canada Economy & Canada Express |
Lower 48 States Only | 2-Day & Overnight |
Shipment Status
Here are some terms that will help you understand your order status:
- Open - Order has been received
- In Process - Order transmitted to warehouse to start the packing and shipping process
- Partially Shipped - Some of your items have been shipped. You card has been charged for the product that shipped and the shipping cost.
- Shipped - You entire order has been processed and shipped and your card has been charged.
- Cancelled - Your order has been canceled and you have not been charged.
SHIPPING TIMES EXPLANATION | |||
---|---|---|---|
Shipping Method | Processing Time** | Delivery Times | Total Delivery Time |
Standard | 1 Business Day | 3-7 Business Days* | 4-8 Business Days* |
Express | 1 Business Day | 2-4 Business Days* | 3-5 Business Days* |
2-Day | 1 Business Day | 1-2 Business Days* | 3 Business Days* |
Overnight | 1 Business Day | 1 Business Day* | 2 Business Days* |
Canada Economy | 1 Business Day | 4-10 Business Days* | 5-11 Business Days* |
If the order was placed with Economy shipping the final delivery would have been made by the US Postal Service. Please check your mailbox, parcel locker, or community box for the package. We also suggest reaching out to your local post office and see if the package is being held on the Notice Left Shelf for pick up.
US Shipping
Once you are in the Shipping & Gift Options section select the bubble next to ‘Ship Items to a different address’. Once this bubble is selected the form for the shipping address should appear. The screen should look like the image below:
If you forgot to change the shipping address before hitting continue it's all cool, you will be redirected to our website where you will be able to review and change your order before hitting ‘Submit’.
You have a couple of options:
You can:
1. Have your entire order arrive via Ground shipping
OR
2. Place two separate orders, one with the hazardous materials arriving via Ground and one with the rest of your order arriving however you want.
SHIPPING TIMES EXPLANATION | |||
---|---|---|---|
Shipping Method | Processing Time** | Delivery Times | Total Delivery Time |
Standard | 1 Business Day | 3-7 Business Days* | 4-8 Business Days* |
Express | 1 Business Day | 2-4 Business Days* | 3-5 Business Days* |
2-Day | 1 Business Day | 1-2 Business Days* | 3 Business Days* |
Overnight | 1 Business Day | 1 Business Day* | 2 Business Days* |
Canada Economy | 1 Business Day | 4-10 Business Days* | 5-11 Business Days* |
BASIC SHIPPING RATES - US | ||
---|---|---|
Shipping | Shipping Cost | Additional Costs** |
Standard | $4.99 | $4.99 + $1.00 per lb over 1 lb |
Express | $8.99 | $8.99 + $1.75 per lb over 1 lb |
2 Day | $14.99 | $14.99 + $2.75 per lb over 1 lb |
Overnight | $19.99 | $19.99 + $2.75 per lb over 1 lb |
Things to remember for Economy, Standard, Second Day, and USPS Priority shipping:
- If you have chosen Economy, Standard, Second Day or USPS shipping your order will be delivered to you via USPS; please allow an additional 1-3 business days for delivery once it has been delivered to your local post office facility.
- If you have allowed the time above, please see if someone else has accepted the delivery. Check with household members, neighbors, building managers, the mail room, front desk, and leasing office.
- Look around the delivery location; carriers sometimes leave packages in a safe place if you are uspt_GS_navailable to accept the delivery. Please check your front door, back door, side porch, in/around your garage, and behind bushes.
- Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
- Check your parcel locker key. If your mailbox is in a multiple box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
- Check for a mail hold. If the U.S. Postal Service is holding your mail, your package will not be delivered.
- Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or to pick up the package.
- If you still cannot find the package, please contact your local post office. Ask if they have additional information about the package's location. Please have your tracking information that was sent to your email address handy.
- If you have chosen Overnight shipping, your order will be delivered to you via FedEx.
- If you have chosen Canada Economy, your order will delivered to you via Canadian Postal Service.
- If you have allowed the time above, please see if someone else has accepted the delivery. Check with household members, neighbors, building managers, the mail room, front desk, and leasing office.
- Look around the delivery location; carriers sometimes leave packages in a safe place if you are uspt_GS_navailable to accept the delivery. Please check your front door, back door, side porch, in/around your garage, and behind bushes.
- Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
- Check your parcel locker key. If your mailbox is in a multiple box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
- Check for a mail hold. If the U.S. Postal Service is holding your mail, your package will not be delivered.
- Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or to pick up the package.
- If you still cannot find the package, please contact FedEx. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via FedEx, they may be able to hold the package at their local hub for you to pick up.You can call FedEx at 1-800-463-3339for further information on your package.
Canada Shipping
Once you are in the Shipping & Gift Options section select the bubble next to ‘Ship Items to a different address’. Once this bubble is selected the form for the shipping address should appear. The screen should look like the image below:
If you forgot to change the shipping address before hitting continue it's all cool, you will be redirected to our website where you will be able to review and change your order before hitting ‘Submit’.
SHIPPING TIMES EXPLANATION | |||
---|---|---|---|
Shipping Method | Processing Time** | Delivery Times | Total Delivery Time |
Standard | 1 Business Day | 6-8 Business Days* | 3-7 Business Days* |
Express | 1 Business Day | 1-3 Business Days* | 2-4 Business Days* |
2-Day | 1 Business Day | 1-2 Business Days* | 2 Business Days* |
Overnight | 1 Business Day | 1 Business Day* | 1 Business Day* |
Canada Economy | 1 Business Day | 4-10 Business Days* | 5-11 Business Days* |
BASIC SHIPPING RATES - CANADA | ||
---|---|---|
Shipping | Shipping Cost | Additional Costs** |
International Economy | $7.99 | $7.99 + $2.25 per lb over 1 lb |
Canada Express | $45.00 | $45.00 + $3.75 per lb over 1 lb |
International Shipping
PLEASE NOTE: The shipping options offered on the cart page are for shipments going tothe US, Puerto Rico, and APO/FPO/DPO addresses only. The cost for Canadian shipments, International Economy and International Priority, will not be offered or displayed until you proceed to the checkout page.