- Guest Services
- Product Information
- Commonly Asked Questions
- General Product Information
- Animatronics Guide
- Costume Sizing Guide
- Make-up Tips
Q: What if I have a specific question on a product?
A:Item Number: The item number identifies the specific product you are currently viewing. You can use the number when you want to go back and search for the specific product.
Product Description: Contains specific information and contents associated with the product.
Size Chart: If available, a link may be located in the product description on the specific item that can help you determine which size will best fit you.
Product Reviews: Product reviews offer opinions from actual customers who have purchased the specific item in the past.
For additional assistance with a specific product you can contact us via the link at the top of the page, email us at GuestServices@spirithalloween.com or call us at (856)-586-0155
Q: Can I be notified when a product comes back in stock?
A: At this time we currently do not offer email notification for product availability. We are constantly receiving restock shipments online and in store, so we suggest you check back with us periodically. For estimated restocking dates on specific items, please email us at GuestServices@spirithalloween.com
Q: How do I pre-order an item?
A. Some out of stock items are available for Pre-Order and are noted as such on the product detail page, along with their estimated in-stock date. Just add the product you want to pre-order to your cart and check out as usual. We will ship the item to you when the pre-order item becomes available. Your credit card will not be charged until your order actually ships. Please Note:
- Orders may ship out before the estimated in-stock date if the product becomes available sooner than expected.
- Expiration Date of the credit card used for the pre-order must be later than the estimated in-stock date of the item.
- Pre-Order items cannot be added to existing orders.
- Shipping charges will be based on shipping rates at the time the order is placed.
- Your credit card will not be charged until the item is shipped. This may be prior to the estimated in-stock date if the product becomes available sooner than expected.
- The Pre-Order option is only available on selected products on a first come first serve basis.
- The Estimated In-Stock Date listed on the product detail page is only an approximate date and is not guaranteed. Products may occasionally become available later than the posted date due to unforeseen circumstances.
Q: Can my animatronic be used outdoors?
A: Most of our animatronics are recommended for indoor use only. Some do state that they can be used outdoors as long as it is set up in a covered space where it is not exposed to extreme temperatures, rain, or dew. If exposed to these elements the life and quality of your prop may be affected.
We recommend that you read the instructions for your prop carefully to find out if it is recommended by the manufacturer for outdoor use.
Q: Do all of your animatronics come with an adapter?
A: No. Some of our animatronics are battery operated only. Please read the product description page of the animatronic carefully and it will tell you whether or not the adapter is included.
Q: Do your costumes run big or small?
A: Most of our costumes run smaller than the standard clothing size. If you think that you are between two sizes we suggest selecting the bigger size. We also have a 14 day return policy, so if you are still unsure you can purchase both sizes to try on and return the size no longer needed for a refund.
Q: Do you sell colored contacts online?
A: SPIRIT Halloween has partnered with AC Lens to provide you with a bewitching collection of specialty contact lenses to complement and complete your Halloween ensemble.Click hereto view our selection of special effects and Halloween lenses.
Q: Can I be notified when a product comes back in stock?
A: At this time we currently do not offer email notification for product availability. We are constantly receiving restock shipments online and in store, so we suggest you check back with us periodically. For estimated restocking dates on seasonal itemsclick here.
Q: What if I have a specific question on a product?
A:Item Number: The item number identifies the specific product you are currently viewing. You can use the number when you want to go back and search for the specific product.
Product Description: Contains specific information and contents associated with the product.
Size Chart: If available, a link may be located in the product description on the specific item that can help you determine which size will best fit you.
Product Reviews: Product reviews offer opinions from actual customers who have purchased the specific item in the past.
For additional assistance with a specific product you can contact us via the link at the top of the page, email us at GuestServices@spirithalloween.com or call us at (856)-586-0155
Q: What if I have additional questions that aren't on the product page?
A: For additional assistance with a specific product you can contact us via the link at the top of the page, email us at GuestServices@spirithalloween.com or call us at (856)-586-0155 .
Q: I was able to add the product to my cart, but it disappeared when I went to check out.
A: Well...unfortunately, our website is not always capable of refreshing as quickly as we would like. So even though an item may say it is available, if you can't add the item to the cart, the item is out of stock.
Q: How do I pre-order an item?
A. Some out of stock items are available for Pre-Order and are noted as such on the product detail page, along with their estimated in-stock date. Just add the product you want to pre-order to your cart and check out as usual. We will ship the item to you when the pre-order item becomes available. Your credit card will not be charged until your order actually ships. Please Note:
- Orders may ship out before the estimated in-stock date if the product becomes available sooner than expected.
- Expiration Date of the credit card used for the pre-order must be later than the estimated in-stock date of the item.
- Pre-Order items cannot be added to existing orders.
- Shipping charges will be based on shipping rates at the time the order is placed.
- Your credit card will not be charged until the item is shipped. This may be prior to the estimated in-stock date if the product becomes available sooner than expected.
- The Pre-Order option is only available on selected products on a first come first serve basis.
- The Estimated In-Stock Date listed on the product detail page is only an approximate date and is not guaranteed. Products may occasionally become available later than the posted date due to unforeseen circumstances.
Q: If I can't find the item online, can I get it at the store?
A: When our stores are open for the season,feel free to click on our live chat option at the top of the page,contact, our guest services line at (866)-586-0155 or email us at GuestServices@spirithalloween.com for additional assistance with your local store availability.
Q: Why is the purchase of toy guns restricted?
A: Certain products offered for sale by Spirit Halloween are restricted from delivery/sale to certain states and municipalities.
These locations have laws preventing the sale of these goods in these areas.
SPIRIT Halloween has identified those restrictions under state law and will not ship prohibited items to the identified locations. For more information please review your local/state laws.
Q: Can my animatronic be used outdoors?
A: Most of our animatronics are recommended for indoor use only. Some do state that they can be used outdoors as long as they are set up in a covered space where they are not exposed to extreme temperatures, rain, or dew. If exposed to these elements the life and quality of your prop may be affected.
We recommend that you read the instructions for your prop carefully to find out if it is recommended by the manufacturer for outdoor use.
Q: Do all of your animatronics come with an adapter?
A: No. Some of our animatronics are battery operated only. Please read the product description page of the animatronic carefully and it will tell you whether or not the adapter is included.
Q: Can the Universal Footpad Activator be used with all animatronics?
A: No. The footpad activator can only be used with select products. Please check the product description of the animatronic to see if the footpad activator is listed as an option of activation for the prop.
Q: Are all your animatronics both sound and motion activated?
A: Unfortunately not all of our animatronics are both sound and motion activated. Some of our props are only limited to one or the other. Please review the product description for the prop to determine how the item can be activated.
Q: My animatronic is not working as anticipated.
A: Turn the prop off then disconnect the form of power (remove the batteries or unplug the product). Check the instructions to make sure all pieces and wires are properly connected. Reconnect the prop to its power source and turn it back on to see if it is now functioning properly.
You may also want to check and make sure the sensor is clear of obstructions. Sometime the fabric of the prop may get in the way. Also, props relying on a motion sensor need to be placed in a well lit area. If the prop is set in shadows with no definite way to sense a break in the light, it may not function as anticipated.
For additional assistance please contact our Dr.Zombie tech support via the live chat link at the top of the page, email us at GuestServices@spirithalloween.com or call us at (856)-586-0155 option 5
Q: What if a piece is missing from my animatronic?
A: Should your prop arrive a missing piece please contact our Dr.Zombie tech support via the live chat link at the top of the page, email us at GuestServices@spirithalloween.com or call us at (856)-586-0155 option 5.
Q: Do your costumes run big or small?
A: Most of our costumes run smaller than the standard clothing size. If you think that you are between two sizes we suggest selecting the bigger size. We also have a 14 day return policy, so if you are still unsure you can purchase both sizes to try on and return the size no longer needed for a refund.
Q: How do I know what size to select?
Q: The size I need is listed on the size chart, but I am unable to select it.
A: The size chart provided is a general chart supplied by the vendor for the sizing of their products. There may be sizes listed on the chart that we currently do not sell in the item you are looking at. To see what sizes are available please view the options present in the 'Select a Size' box.
Q: What does tween mean?
A: Tween sizing is for children who are a little too big to fit our kid size costumes but not big enough to fit in the teen sized costumes.
Q: Do you sell colored contacts online?
A: SPIRIT Halloween has partnered with AC Lens to provide you with a bewitching collection of specialty contact lenses to complement and complete your Halloween ensemble. Click here to view our selection of special effects and Halloween lenses.
Q: Do you sell colored contacts in stores?
A: Our novelty lenses are only available for purchase in store at our Canadian locations. Unfortunately they are not available for purchase in our US locations at this time.
Q: Are your contact lenses FDA approved?
A: All the novelty contact lenses we sell are FDA approved.
Q: Do I need a prescription?
A: As with corrective lenses, you MUST have a prescription for novelty lenses as well.
Q: Can I return contact lenses?
A: Novelty lenses are a custom made product and considered final sale items with no refunds or exchanges.
Have you ever wanted to take your Halloween Costume to the next level but just didn't know how? Well, Spirit Halloween is here to help you! Makeup is one of the simplest ways to make you stand out among the rest. With a few simple makeup tips and tricks, you can find everything you need to be anything from a gruesomely horrific zombie to a funny clown. Makeup should be fun and easy , and so we've put together some basic instructions and videos to assist you in the process! Happy Haunting!
*NOTE:Before applying any makeup or adhesive, test for possible sensitivity to the product by placing a small amount on the inside of the wrist and waiting 20-30 minutes. Do not use product in or close to eye area. Some products may contain natural rubber latex. Please read instructions and warnings on all products packaging prior to usage.
Q: How do I combine makeup, appliances/prosthetics, and fake bood to create a realistic look?
A:Click hereto view videos on the basics on utilizing makeup, appliances/prosthetics, and fake blood to create a convincing look.
Q: How do I use face paint?
A:Click hereto view different face painting techniques to complete your look.
Q: How do I apply appliances/prosthetics and fangs?
A:Click hereto view videos on how to properly apply your appliance/prosthetic and fangs.
