A:Item Number: The item number identifies the specific product you are currently viewing. You can use the number when you want to go back and search for the specific product.

Product Description: Contains specific information and contents associated with the product.

Size Chart: If available, a link may be located in the product description on the specific item that can help you determine which size will best fit you.

Product Reviews: Product reviews offer opinions from actual customers who have purchased the specific item in the past.

For additional assistance with a specific product you can contact us via the link at the top of the page, email us at GuestServices@spirithalloween.com or call us at (856)-586-0155

A: At this time we currently do not offer email notification for product availability. We are constantly receiving restock shipments online and in store, so we suggest you check back with us periodically. For estimated restocking dates on specific items, please email us at GuestServices@spirithalloween.com

A. Some out of stock items are available for Pre-Order and are noted as such on the product detail page, along with their estimated in-stock date. Just add the product you want to pre-order to your cart and check out as usual. We will ship the item to you when the pre-order item becomes available. Your credit card will be charged when order is placed.

• Orders may ship out before the estimated in-stock date if the product becomes available sooner than expected.
• Expiration Date of the credit card used for the pre-order must be later than the estimated in-stock date of the item.
• Pre-Order items cannot be added to existing orders.
• Shipping charges will be based on shipping rates at the time the order is placed.
• Your credit card will not be charged until the item is shipped. This may be prior to the estimated in-stock date if the product becomes available sooner than expected.
• The Pre-Order option is only available on selected products on a first come first serve basis.
• The Estimated In-Stock Date listed on the product detail page is only an approximate date and is not guaranteed. Products may occasionally become available later than the posted date due to unforeseen circumstances.

A: Most of our animatronics are recommended for indoor use only. Some do state that they can be used outdoors as long as it is set up in a covered space where it is not exposed to extreme temperatures, rain, or dew. If exposed to these elements the life and quality of your prop may be affected.

We recommend that you read the instructions for your prop carefully to find out if it is recommended by the manufacturer for outdoor use.

A: No. Some of our animatronics are battery operated only. Please read the product description page of the animatronic carefully and it will tell you whether or not the adapter is included.

A: Most of our costumes run smaller than the standard clothing size. If you think that you are between two sizes we suggest selecting the bigger size. We also have a 14 day return policy, so if you are still unsure you can purchase both sizes to try on and return the size no longer needed for a refund.

A: At this time we currently do not offer email notification for product availability. We are constantly receiving restock shipments online and in store, so we suggest you check back with us periodically. For estimated restocking dates on seasonal itemsclick here.

A:Item Number: The item number identifies the specific product you are currently viewing. You can use the number when you want to go back and search for the specific product.

Product Description: Contains specific information and contents associated with the product.

Size Chart: If available, a link may be located in the product description on the specific item that can help you determine which size will best fit you.

Product Reviews: Product reviews offer opinions from actual customers who have purchased the specific item in the past.

For additional assistance with a specific product you can contact us via the link at the top of the page, email us at GuestServices@spirithalloween.com or call us at (856)-586-0155

A: Well...unfortunately, our website is not always capable of refreshing as quickly as we would like. So even though an item may say it is available, if you can't add the item to the cart, the item is out of stock.

A. Some out of stock items are available for Pre-Order and are noted as such on the product detail page, along with their estimated in-stock date. Just add the product you want to pre-order to your cart and check out as usual. We will ship the item to you when the pre-order item becomes available. Your credit card will not be charged until your order actually ships. Please Note:

• Orders may ship out before the estimated in-stock date if the product becomes available sooner than expected.
• Expiration Date of the credit card used for the pre-order must be later than the estimated in-stock date of the item.
• Pre-Order items cannot be added to existing orders.
• Shipping charges will be based on shipping rates at the time the order is placed.
• Your credit card will not be charged until the item is shipped. This may be prior to the estimated in-stock date if the product becomes available sooner than expected.
• The Pre-Order option is only available on selected products on a first come first serve basis.
• The Estimated In-Stock Date listed on the product detail page is only an approximate date and is not guaranteed. Products may occasionally become available later than the posted date due to unforeseen circumstances.

A: Most of our animatronics are recommended for indoor use only. Some do state that they can be used outdoors as long as they are set up in a covered space where they are not exposed to extreme temperatures, rain, or dew. If exposed to these elements the life and quality of your prop may be affected.

We recommend that you read the instructions for your prop carefully to find out if it is recommended by the manufacturer for outdoor use.

A: No. Some of our animatronics are battery operated only. Please read the product description page of the animatronic carefully and it will tell you whether or not the adapter is included.

A: No. The footpad activator can only be used with select products. Please check the product description of the animatronic to see if the footpad activator is listed as an option of activation for the prop.

A: Unfortunately not all of our animatronics are both sound and motion activated. Some of our props are only limited to one or the other. Please review the product description for the prop to determine how the item can be activated.

A: Turn the prop off then disconnect the form of power (remove the batteries or unplug the product). Check the instructions to make sure all pieces and wires are properly connected. Reconnect the prop to its power source and turn it back on to see if it is now functioning properly.

You may also want to check and make sure the sensor is clear of obstructions. Sometime the fabric of the prop may get in the way. Also, props relying on a motion sensor need to be placed in a well lit area. If the prop is set in shadows with no definite way to sense a break in the light, it may not function as anticipated.

For additional assistance please contact our Dr.Zombie tech support via the live chat link at the top of the page, email us at GuestServices@spirithalloween.com or call us at (856)-586-0155 option 5

A: Should your prop arrive a missing piece please contact our Dr.Zombie tech support via the live chat link at the top of the page, email us at GuestServices@spirithalloween.com or call us at (856)-586-0155 option 5.

A: Most of our costumes run smaller than the standard clothing size. If you think that you are between two sizes we suggest selecting the bigger size. We also have a 14 day return policy, so if you are still unsure you can purchase both sizes to try on and return the size no longer needed for a refund.

A: The size chart provided is a general chart supplied by the vendor for the sizing of their products. There may be sizes listed on the chart that we currently do not sell in the item you are looking at. To see what sizes are available please view the options present in the 'Select a Size' box.

A: Tween sizing is for children who are a little too big to fit our kid size costumes but not big enough to fit in the teen sized costumes.