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Guest Services:Returns & Exchanges

*During the Halloween season, we accept online returns to our return center postmarked prior to October 19th , 2019.

  • Commonly Asked Questions
  • Online Returns
  • Online Exchanges
  • In Store Return & Exchange Policy

Q: What is your return policy for online orders?

A: We want to make sure you are 100% satisfied with your purchase from SPIRIT Halloween.We will gladly accept returns that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.

Please note: We cannot refund the orignal or return shipping charges.

*During the Halloween season, we accept online returns to our return center postmarked prior to October 19th, 2019.

Q: What is your exchange policy for online orders?

A: If by chance you need to make an exchange, we will gladly accept any items that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.

Q: What is your in-store return policy?

A: Our SPIRIT Halloween stores are seasonal locations which are usually open from the end of August to the beginning of November. You have until October 19th, 2019 to make any returns and October 31st,2019 to make any in-store returns or exchanges as long as the items are unworn, have the original accessories, are in new and resalable condition, and in the original packaging. You will also need to have your receipt. After October 31st, 2019 all sales become final.

Q: When should I see my refund?

A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. During the Halloween season this process may take up to 4 weeks, please save your tracking information. If your return was made in store please allow 2-3 business days for it to post to your account

Q: What is your return policy for online orders?

A: We want to make sure you are 100% satisfied with your purchase from SPIRIT Halloween, so we will gladly accept returns that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.

Please note: We cannot refund orignal or return the shipping charges.

Q: How do I return my order?

A: The invoice in your package will contain detailed instructions on how to return your order.

  • Please follow the instructions on your invoice on how/where to return your items. If you no longer have your invoice please reach out to us via the live chat link at the top of the page for further assistance returning your items.
  • Please include your item(s) in your package along with your invoice.
  • Ship your item(s) back to the adress on your invoice.
  • All return shipping charges must be pre-paid. Sorry, but we cannot accept C.O.D deliveries.
  • Please request a tracking number for your returned package.
  • For your protection, we recommend that you insure your return shipment.

Please note: We cannot refund the original or return shipping charges.

Q: When should I see my refund?

A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. During the Halloween season this process may take up to 4 weeks. We recommend you save your tracking information for the return. If your return was made in store please allow 2-3 business days for it to post to your account.

Q: Can I return my online order in store?

A:YES!If it is easier to return your order at a SPIRIT Halloween near you, we're totally cool with that! The stores will accept returns up to October 31st, 2018, after that date online orders will need to be returned to the warehouse. Just follow these super simple steps below:

  • Take the product you want to return and your invoice to the SPIRIT Halloween nearest you.
  • To locate the nearest SPIRIT Halloween store, please click here.
  • We will credit the return to the original credit/debit card used to place your order. If purchase was made through PayPal, the refund will be issued back to the credit/debit card present
  • You should see the return posted to your credit/debit card within 2-3 business days (Monday-Friday excluding holidays).
  • Remember, we cannot refund the shipping charges!

Because of limited quantities available, online only animatronics, Theatrical Quality, Grand Heritage, and Prestige costumes can only be returned online. We cannot accept returns of these products in our stores.

Q: What is your exchange policy for online orders?

A: If you need to make an exchange, we will gladly accept any items that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items. After October 31st, 2019 all sales are final.

Q: How do I exchange my order?

A: First, place a new order for the replacement item(s) you'd like. You need to place a new order so that we can be sure to have inventory what you want and so we can send the items right away.

Once your new order is placed, you can return the original order to our warehouse for a refund. Please refer to the 'How do I return my order?' question in the Online Returns Section for instructions on how to return your order.

Q: Can I exchange my online order in store?

A:YES! If it is easier to exchange your order at a SPIRIT Halloween near you, we're totally cool with that! The store will accept exchanges up to October 31st, 2019. After that date, online orders will need to be exchanged online. Just follow these super simple steps below:

  • Take the product you want to exchange and your invoice to the SPIRIT Halloween nearest you.
  • To locate the nearest SPIRIT store, please click here.
  • Exchanges without the original invoice will be exchanged for something of equal value at the current selling cost of the item.
  • Remember, we cannot refund the shipping charges.

Because of limited quantities available, online only animatronics, Theatrical Quality, Grand Heritage, and Prestige costumes can only be exchanged online. We cannot accept returns of these products in our stores.

Q: Is your Return Policy posted in store?

A: Yes, our Return Policy is posted at our registers, as well as printed on our receipts.

Q: What is your return policy for SPIRIT Halloween in-store purchases?

A: Our SPIRIT Halloween stores are seasonal locations which are usually open from the end of August to the beginning of November. You have until October 19th, 2019 to make any returns or exchanges as long as the items are unworn, have the original accessories, are in new and resalable condition, and in the original packaging. You will also need to have your receipt. After October 19th, 2019 all sales become final.

No refunds will be offered after Friday, October 19th, 2019, although we will gladly accept exchanges. Items must be in sellable condition.

Q: What is your exchange policy for a SPIRIT Halloween in-store purchase?

A: As our stores are only seasonal locations you have until October 31st, 2019 to make any returns or exchanges as long as the items are unworn, have the original accessories, are in new and resalable condition, and in the original packaging. You will also need to have your receipt. After October 19th, 2019 all sales become final.

No refunds will be offered after Friday, October 19th. Although we will gladly accept exchanges. Items must be in sellable condition.

Q: Can I return or exchange my online order in store?

A:YES! If it is easier to return or exchange your order at a SPIRIT Halloween near you, we're totally cool with that! The stores will accept returns up to October 19th, 2019. After that date, online orders will need to be returned to the warehouse. Just follow these super simple steps below:

Because of limited quantities available, online only animatronics, Theatrical Quality, Grand Heritage, and Prestige costumes can only be returned online. We cannot accept returns of these products in our stores.



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