A: We want to make sure you are 100% satisfied with your purchase from SPIRIT Halloween.We will gladly accept returns that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.

Please note: We cannot refund the orignal or return shipping charges.

*During the Halloween season, we accept online returns to our return center postmarked prior to October 22nd, 2020.

A: If by chance you need to make an exchange, we will gladly accept any items that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.

A: Our SPIRIT Halloween stores are seasonal locations which are usually open from the end of August to the beginning of November. You have until October 22nd, 2020 to make any returns and from October 22nd - 28th, 2020 to make any exchanges as long as the items are unworn, have the original accessories, are in new and resalable condition, and in the original packaging. You will also need to have your receipt. After October 28th, 2020 all sales become final.

A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. During the Halloween season this process may take up to 4 weeks, please save your tracking information. If your return was made in store please allow 2-3 business days for it to post to your account

A: We want to make sure you are 100% satisfied with your purchase from SPIRIT Halloween, so we will gladly accept returns that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.

Please note: We cannot refund orignal or return the shipping charges.

A: The invoice in your package will contain detailed instructions on how to return your order.

• Please follow the instructions on your invoice on how/where to return your items. If you no longer have your invoice please reach out to us via the live chat link at the top of the page for further assistance returning your items.
• Please include your item(s) in your package along with your invoice.
• Ship your item(s) back to the adress on your invoice.
• All return shipping charges must be pre-paid. Sorry, but we cannot accept C.O.D deliveries.
• Please request a tracking number for your returned package.
• For your protection, we recommend that you insure your return shipment.

Please note: We cannot refund the original or return shipping charges.

A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. During the Halloween season this process may take up to 4 weeks. We recommend you save your tracking information for the return. If your return was made in store please allow 2-3 business days for it to post to your account.

A: Our SPIRIT Halloween stores are seasonal locations which are usually open from the end of August to the beginning of November. You have until October 22nd, 2020 to make any returns and from October 22nd - 28th, 2020 to make any exchanges as long as the items are unworn, have the original accessories, are in new and resalable condition, and in the original packaging. You will also need to have your receipt. After October 28th, 2020 all sales become final.

A: If you need to make an exchange, we will gladly accept any items that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items. After October 28th, 2020 all sales are final.

A: First, place a new order for the replacement item(s) you'd like. You need to place a new order so that we can be sure to have inventory what you want and so we can send the items right away.

Once your new order is placed, you can return the original order to our warehouse for a refund. Please refer to the 'How do I return my order?' question in the Online Returns Section for instructions on how to return your order.

A:YES! If it is easier to exchange your order at a SPIRIT Halloween near you, we're totally cool with that! The store will accept exchanges up to October 28th, 2020. After that date, online orders will need to be exchanged online. Just follow these super simple steps below:

• Take the product you want to exchange and your invoice to the SPIRIT Halloween nearest you.
• To locate the nearest SPIRIT store, please click here.
• Exchanges without the original invoice will be exchanged for something of equal value at the current selling cost of the item.
• Remember, we cannot refund the shipping charges.

Because of limited quantities available, online only animatronics, Theatrical Quality, Grand Heritage, and Prestige costumes can only be exchanged online. We cannot accept returns of these products in our stores.

A: Yes, our Return Policy is posted at our registers, as well as printed on our receipts.

A: Our SPIRIT Halloween stores are seasonal locations which are usually open from the end of August to the beginning of November. You have until October 20th, 2020 to make any returns or exchanges as long as the items are unworn, have the original accessories, are in new and resalable condition, and in the original packaging. You will also need to have your receipt. After October 22nd, 2020 all sales become final.

A: Our SPIRIT Halloween stores are seasonal locations which are usually open from the end of August to the beginning of November. You have until October 22nd, 2020 to make any returns and from October 22nd - 28th, 2020 to make any exchanges as long as the items are unworn, have the original accessories, are in new and resalable condition, and in the original packaging. You will also need to have your receipt. After October 28th, 2020 all sales become final.

A: Our SPIRIT Halloween stores are seasonal locations which are usually open from the end of August to the beginning of November. You have until October 22nd, 2020 to make any returns and from October 19th- 28th,2020 to make any exchanges as long as the items are unworn, have the original accessories, are in new and resalable condition, and in the original packaging. You will also need to have your receipt. After October 28th, 2020 all sales become final.