Frequently Asked Questions
Should you be using a gift card issued by Visa, MasterCard, AMEX or Discover, you will need to call the 1-800 number on the back of the card and register it under your name or zip code. Once they attach this information to your account you may then use your gift card as if it were a standard credit card. Please note--- the full amount of the purchase cannot exceed the amount of these forms of payment or the order cannot be completed.
- Open - Order has been received
- In Process - Order transmitted to warehouse to start the packing and shipping process
- Partially Shipped - Some of your items have been shipped. You card has been charged for the product that shipped and the shipping cost.
- Shipped - You entire order has been processed and shipped and your card has been charged.
- Cancelled - Your order has been canceled and you have not been charged.
SHIPPING TIMES EXPLANATION | |||
---|---|---|---|
Shipping Method | Processing Time** | Delivery Times | Total Delivery Time |
Economy | 1 Business Day | 6-8 Business Days* | 7-9 Business Days* |
Standard Ground & USPS Priority & Canada Economy | 1 Business Day | 3-5 Business Days* | 4-6 Business Days* |
Second Day & Canada Express | 1 Business Day | 2 Business Days* | 3 Business Days* |
Overnight | 1 Business Day | 1 Business Day* | 2 Business Days* |
If the order was placed with Economy shipping the final delivery would have been made by the US Postal Service. Please check your mailbox, parcel locker, or community box for the package. We also suggest reaching out to your local post office and see if the package is being held on the Notice Left Shelf for pick up.
If you have any other items in your order that are in stock and ready to ship, they will be processed immediately. You will only be charged for the pre-ordered item once it has been processed and shipped.
Once you make a selection you should see this information provided below pop up and all you will needto do is enter in the shipping information:
If you forgot to change the shipping address before hitting continue it's all cool, you will be redirected to our website where you will be able to review and change your order before hitting 'Submit'.
Placing An Order
Once you make a selection you should see this information provided below pop up and all you will needto do is enter in the shipping information:
If you forgot to change the shipping address before hitting continue it's all cool, you will be redirected to our website where you will be able to review and change your order before hitting 'Submit'.
- Orders may ship out before the estimated in-stock date if the product becomes available sooner than expected.
- Shipping charges will be based on shipping rates at the time the order is placed.
- Your credit card will be charged at the time of order.
- The pre-order option is only available on selected products on a first come first serve basis.
- The estimated in-stock date listed on the product detail page is only an approximate date and is not guaranteed. Products may occasionally become available later than the posted date due to unforeseen circumstances.
Should you be using a gift card issued by Visa, MasterCard, AMEX or Discover, you will need to call the 1-800 number on the back of the card and register it under your name or zip code. Once they attach this information to your account you may then use your gift card as if it were a standard credit card. Please note--- the full amount of the purchase cannot exceed the amount of these forms of payment or the order cannot be completed.
Changing an Order
Order Status Questions
- Open - Order has been received
- In Process - Order transmitted to warehouse to start the packing and shipping process
- Partially Shipped - Some of your items have been shipped. You card has been charged for the product that shipped and the shipping cost.
- Shipped - You entire order has been processed and shipped and your card has been charged.
- Cancelled - Your order has been canceled and you have not been charged.
SHIPPING TIMES EXPLANATION | |||
---|---|---|---|
Shipping Method | Processing Time** | Delivery Times | Total Delivery Time |
Economy | 1 Business Day | 6-8 Business Days* | 7-9 Business Days* |
Standard Ground & USPS Priority & Canada Economy | 1 Business Day | 3-5 Business Days* | 4-6 Business Days* |
Second Day & Canada Express | 1 Business Day | 2 Business Days* | 3 Business Days* |
Overnight | 1 Business Day | 1 Business Day* | 2 Business Days* |
If you have any other items in your order that are in stock and ready to ship, they will be processed immediately. You will only be charged for the pre-ordered item once it has been processed and shipped.
Order Issue
If the order was placed with Economy shipping the final delivery would have been made by the US Postal Service. Please check your mailbox, parcel locker, or community box for the package. We also suggest reaching out to your local post office and see if the package is being held on the Notice Left Shelf for pick up.