A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. During the Halloween season this process may take up to 4 weeks. (Please save your tracking information.)
A: We want to make sure you are 100% satisfied with your purchase from SPIRIT Halloween, so…We will gladly accept returns that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items. Click here to go to our Returns and Exchange Center.
Please note: We cannot refund the shipping charges. Also, if you use our Return and Exchange Center we deduct the amount of the return shipping from your refund.
During the Halloween season, we accept returns for online orders to our return center postmarked prior to October 24th 2015.
A: Click here to go to our Return & Exchange page. Once there follow these steps:
Please keep in mind that the return shipping cost of the label will be deducted from your refund.
A: The invoice in your package will contain detailed instructions on how to return your order.
Spirithalloween.com
Attn: Returns Department
175 Heritage Dr
Pataskala, OH 43062
A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. During the Halloween season this process may take up to 4 weeks. (Please save your tracking information.)
A: YES! If it is easier to return your order at a SPIRIT Halloween near you, we’re totally cool with that! The stores will accept returns up to October 17 2015, after that date online orders will need to be returned to the warehouse. Just follow these super simple steps below:
Because of limited quantities available, online only animatronics, Theatrical Quality, Grand Heritage, and Prestige costumes can only be returned online. We cannot accept returns of these products in our stores.
A: If by chance you need to make an exchange, we will gladly accept any item that is unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items. Click here to go to our Returns and Exchange Center.
A: First, place an online order for the replacement item(s) you'd like. You need to place a new order so we can be sure to have inventory on what you want and so we can send the items right away. Please note you will receive credit only for our Economy shipping service level for your replacement order. You can use a different shipping service for your replacement order; but you are responsible for the charges above our Economy shipping.
Next, click here to go to our Returns & Exchange Center and follow these steps. Enter the order # of your original purchase and your billing zip code and click 'Continue'.
A: YES! If it is easier to exchange your order at a SPIRIT Halloween near you, we’re totally cool with that! The store will accept exchanges up to October 17 2015, after that date online orders will need to be exchanged online. Just follow these super simple steps below:
Because of limited quantities available, online only animatronics, Theatrical Quality, Grand Heritage, and Prestige costumes can only be exchanged online. We cannot accept returns of these products in our stores.
A: We want to make sure you are 100% satisfied with your purchase from SPIRIT Halloween, so…We will gladly accept returns that are unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.
Please note: We cannot refund the shipping charges.
During the Halloween season, we accept returns for online orders to our return center postmarked prior to October 24th 2015.
A: If by chance you need to make an exchange, we will gladly accept any item that is unworn with the original accessories, are in new and resalable condition, and in the original packaging within 14 days of you receiving the items.
A: The invoice in your package will contain detailed instructions on how to return your order.
Spirithalloween.com
Attn: Returns Department
175 Heritage Dr
Pataskala, OH 43062
A: You will need to place a new order for the item(s) you would like to exchange. Once the new order is placed you can then either ship the item(s) you no longer need back to our warehouse or return it to your local Spencer’s for a refund. Remember the shipping cost of the order is nonrefundable.
A: Unfortunately the Return & Exchange Center cannot be used for Canada orders. Since the return labels issued are for the US Postal Service the Return and Exchange Center is only available in the 50 states.
A: YES! If it is easier to return or exchange your order at a SPIRIT Halloween near you, we’re totally cool with that! The stores will accept returns up to October 17 2015, after that date online orders will need to be returned to the warehouse. Just follow these super simple steps below:
Because of limited quantities available, online only animatronics, Theatrical Quality, Grand Heritage, and Prestige costumes can only be returned online. We cannot accept returns of these products in our stores.
A: International Economy shipments CANNOT be refused upon delivery. International Economy is the cheapest shipping method for our Canada orders. If an order is being shipped to Canada that you no longer wish to keep you will need to either return the product to your local SPIRIT Halloween store (during the Halloween season no later than October 17th 2014) or you need to mail it back to our warehouse in Pataskala, OH. The shipping cost to return the package is the responsibility of the guest. Please keep in mind that a refund is only issued for the returned product, the shipping cost is nonrefundable.
A: Refunds are usually applied within 5-7 business days (Monday-Friday excluding holidays) from the date the returned product arrives at our warehouse. During the Halloween season this process may take up to 4 weeks. (Please save your tracking information.)
A: Yes, our Return policy is posted at our registers; as well as printed on our receipts.
A: Our SPIRIT Halloween stores are seasonal locations which are usually open from the end of August to the beginning of November. You have until October 17, 2015 to make any returns or exchanges as long as the items are unworn, has the original accessories, are in new and resalable condition, and in the original packaging. You will also need to have your receipt. After October 17, 2015 all sales become final.
A: As our stores are only seasonal locations you have until October 17, 2015 to make any returns or exchanges as long as the items are unworn, has the original accessories, are in new and resalable condition, and in the original packaging. You will also need to have your receipt. After October 17, 2015 all sales become final.
A: For merchandise returns without a receipt, an exchange for other merchandise in the store will be honored. Exchanges will be in the amount of the current selling price of the item returned.
A: YES! If it is easier to return or exchange your order at a SPIRIT Halloween near you, we’re totally cool with that! The stores will accept returns up to October 17 2015, after that date online orders will need to be returned to the warehouse. Just follow these super simple steps below:
Because of limited quantities available, online only animatronics, Theatrical Quality, Grand Heritage, and Prestige costumes can only be returned online. We cannot accept returns of these products in our stores.
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