So Much Fun It's Scary!®
Only Days Until HALLOWEEN!
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Guest Services:Shipping & Processing

Important Information

  • All deliveries are pending approval and merchandise availability.
  • All orders ship same or next business day, Monday-Friday excluding holidays.
  • Orders must be in before 12 PM EST to ship out same business day.
  • Orders shipped via Economy, Standard, or Second Day may deliver on Saturday if offered by your local post office.
  • Standard shipping typically arrives in 3 business days. Rural and remote areas may incur longer delivery times.
  • Orders shipped via Overnight are not delivered on Saturday and Sundays.
  • Our carriers DO NOT require a signature. If you are not home, the package will be left at your address.
  • Rural and remote areas such as WA, OR, and ME may take longer. Please use the Estimated Delivery Date calculator for more accurate delivery information.
  • Watch for emails from our company. Check your spam folder, as our emails do sometimes end up there. We may need additional information to process your order.

Follow the chart below to ensure you receive your order before Halloween.

Halloween Shipping Deadlines

Ship MethodOrder by
Economy DeliveryFriday, Oct. 21 3:00 pm EST
Standard DeliveryMonday, Oct. 24 3:00 pm EST
Second Day DeliveryThursday, Oct. 27 1:00 pm EST
Overnight DeliveryFriday, Oct. 28 1:00 pm EST
Saturday Delivery (am)Friday, Oct. 28 1:00 pm EST
  • Important Information
  • Commonly Asked Questions
  • Shipment Status
  • US Shipping
  • Canada Shipping
  • International Shipping

Q: Will I be notified when my order is shipped?

A: Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number which we advise be used to track your package and ensure proper delivery.

Q: When will I receive my order?

A: All orders ship same day or next business day, Monday-Friday excluding holidays, depending on processing and carrier pick up time. Once the order has shipped, how quickly it is delivered depends on the shipping method selected. Estimated delivery dates are provided at checkout. Please keep in mind they are estimates only---we do not guarantee the delivery date. Please see the chart below to view the shipping timeframes associated with our shipping methods.


SHIPPING TIMES EXPLANATION
Shipping MethodProcessing Time**Delivery TimesTotal Delivery Time
Economy1 Business Day6-8 Business Days*7-9 Business Days*
Standard Ground
& USPS Priority
1 Business Day1-3 Business Days*2-4 Business Days*
Second Day & Canada Express1 Business Day1-2 Business Days*2-3 Business Days*
Overnight1 Business Day1 Business Day*2 Business Days*
Canada Economy1 Business Day4-10 Business Days*5-11 Business Days*

Q: How can I track my order?

A: Tracking information for your order can be found on ourOrder Statuspage or theMy Accountpage. Please allow 24-48 business hours (Monday-Friday, excluding holidays) for the tracking information to be updated on the carrier website.

Q: My order has shipped, but I still can't track it.

A: Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.

Q: What are the shipping options for orders shipped to the states?

A: The shipping options available for the US are provided in the chart below:


SHIPPING SERVICE AREA
Available Service AreasShipping Method
Alaska, Hawaii, Puerto Rico, APO, FPO, PO BoxesUSPS Priority
Lower 48 States OnlyEconomy & Standard Ground
CanadaCanada Economy & Canada Express
Lower 48 States OnlySecond Day & Overnight

Q: Do you ship to Canada?

A: We ship to Canada via Canadian Postal Service Economy (6-11 business days) or FedEx International Priority (1-3 business days). We are not responsible for delays caused by customs. All prices are in US dollars, so additional charges may apply from your bank due to the currency conversion.

Q: Does Spirit Halloween ship internationally?

A: Yes! We ship internationally to 220 countries! SPIRIT Halloween together with FedEx CrossBorder now brings you the convenience of shipping our products to your country.


Q: What is the status of my order?

A: You can check you order status with your email address or order number and billing zip code through theOrder Statuspage. If you have a SPIRIT Halloween Account you can also check your order status through theMy Account page. Here are some terms that will help you understand your order status.

Open- Order has been received

In Process- Order transmitted to warehouse to start the packing and shipping process

Partially Shipped- Some of your items have been shipped. You card has been charged for the product that shipped and the shipping cost.

Shipped- You entire order has been processed and shipped and your card has been charged.

Cancelled- Your order has been canceled and you have not been charged.

Q: When will I receive my order?

A: All orders ship same day or next business day, Monday-Friday excluding holidays, depending on processing and carrier pick up time. Once the order has shipped, how quickly it is delivered depends on the shipping method selected. Estimated delivery dates are provided at checkout. Please keep in mind they are estimates only---we do not guarantee the delivery date. Please see the chart below to view the shipping timeframes associated with our shipping methods.


SHIPPING TIMES EXPLANATION
Shipping MethodProcessing Time**Delivery TimesTotal Delivery Time
Economy1 Business Day6-8 Business Days*7-9 Business Days*
Standard Ground
& USPS Priority
1 Business Day1-3 Business Days*2-4 Business Days*
Second Day & Canada Express1 Business Day1-2 Business Days*2-3 Business Days*
Overnight1 Business Day1 Business Day*2 Business Days*
Canada Economy1 Business Day4-10 Business Days*5-11 Business Days*

Q: Will I be notified when my order is shipped?

A: Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number which we advise be used to track your package and ensure proper delivery.

Q: How can I track my order?

A: Tracking information for your order can be found on ourOrder Statuspage or theMy Accountpage. Please allow 24-48 business hours (Monday-Friday, excluding holidays) for the tracking information to be updated on the carrier website.

Q: My order has shipped, but I still can't track it.

A: Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.

Q: I don't have my package but tracking shows delivered.

A: Please check all places around your home that the package may be left upon delivery. Sometimes the order may be left at a side/back door or hidden behind a plant or furniture in front of the house. We also suggest that you check with your neighbors or the others in your household to see if the package was accepted on your behalf. If the order was delivered to an apartment or office building please check with the management office or receptionist.

If the order was placed with Economy shipping the final delivery would have been made by the US Postal Service. Please check your mailbox, parcel locker, or community box for the package. We also suggest reaching out to your local post office and see if the package is being held on the Notice Left Shelf for pick up.

Q: Important Information

Q: What are the shipping options for orders shipped to the states?

A: The shipping options available for the US are provided in the chart below:


Q: Can I ship to a PO Box?

A:Yes!When shipping to a PO Box please make sure that the PO Box box is checked when filling out your billing and shipping options. This will allow you to select one of the two options available for shipment to a PO Box: USPS or Economy. At this time we cannot offer Standard, Second Day or Overnight as an option because FedEx does not have the ability to ship to a PO Box.

Q: Does my shipping address need to match my billing address?

A: No! During checkout you will be asked for your billing information first. Once the billing information is provided you will need to select the ‘Continue’ button to proceed to the next step: Shipping & Gift Options.

Once you are in the Shipping & Gift Options section select the bubble next to ‘Ship Items to a different address’. Once this bubble is selected the form for the shipping address should appear. The screen should look like the image below:

Q: If I am paying with PayPal, can I select a different shipping address?

A: Of course! You will have two opportunities to change your shipping address when placing the order. The first opportunity will be after you sign into you PayPal account as the first question PayPal ask is if the address provided is the address you want the order shipped to.

If you forgot to change the shipping address before hitting continue it's all cool, you will be redirected to our website where you will be able to review and change your order before hitting ‘Submit’.

Q: Can I ship to an APO/FPO address?

A:Yes!All APO/FPO orders ship via USPS Priority. Tracking detail is available until the package is delivered to the Military Post Office in San Francisco or New York. Once it is delivered to the base, no further tracking information will be available and delivery time can take an additional 1-5 days depending on base checkpoint delivery.

Q: I am shipping to an APO.FPO address but it won't let me select a shipping method?

A: If you are unable to select a shipping method once you have added all items of interest to your cart that means there is a restricted item(s) in the cart. These usually include customized shirts, Old School design shirts, liquids and aerosol products. You may want to check with your base to make sure none of the items you are ordering are not prohibited in the area you are stationed. If you remove the restricted items from your cart a shipping method should become available.

Q: Why wont' my shopping cart let me ship Second Day or Overnight?

A: Okay, here's the deal. Some products can't go on planes because they're considered "hazardous materials". What that means is they could spill or leak. As a result, we have to send that stuff to you via Standard Ground or Economy shipping. Items that airlines consider hazardous materials include (but aren't limited to) lava lamps, aerosol, and liquid products.
You have a couple of options:
You can:

1. Have your entire order arrive via Ground shipping

OR

2. Place two separate orders, one with the hazardous materials arriving via Ground and one with the rest of your order arriving however you want.

Q: When will I receive my order?

A: All orders ship same day or next business day, Monday-Friday excluding holidays, depending on processing and carrier pick up time. Once the order has shipped, how quickly it is delivered depends on the shipping method selected. Estimated delivery dates are provided at checkout. Please keep in mind they are estimates only---we do not guarantee the delivery date. Please see the chart below to view the shipping timeframes associated with our shipping methods.


SHIPPING TIMES EXPLANATION
Shipping MethodProcessing Time**Delivery TimesTotal Delivery Time
Economy1 Business Day6-8 Business Days*7-9 Business Days*
Standard Ground
& USPS Priority
1 Business Day1-3 Business Days*2-4 Business Days*
Second Day & Canada Express1 Business Day1-2 Business Days*2-3 Business Days*
Overnight1 Business Day1 Business Day*2 Business Days*
Canada Economy1 Business Day4-10 Business Days*5-11 Business Days*

Q: How do you determine shipping and handling cost?

A: Shipping costs are a combination of the base rate of the shipping method you select and the dimensional shipping weight of the package being shipped. The following table shows the prices for our shipping methods.

BASIC SHIPPING RATES - US
ShippingShipping CostAdditional Costs**
Economy$4.99$4.99 + $1.00 per lb over 1 lb
Standard Ground & USPS Priority$8.99$8.99 + $1.75 per lb over 1 lb
Second Day$14.99$14.99 + $2.75 per lb over 1 lb
Overnight$19.99$19.99 + $2.75 per lb over 1 lb

Most items are considered to be one pound or more each, as our carriers do not allow calculations based on fractions of a pound.

Q: Why is there an additional handling fee on oversized products?

A: Due to the size and weight of some products, an additional handling fee is applied. The oversized handling fee will be noted in the product detail page. You will see the handling fee added to your total charges upon checkout.

Things to remember for Economy, Standard, Second Day, and USPS Priority shipping:
  • If you have chosen Economy, Standard, Second Day or USPS shipping your order will be delivered to you via USPS; please allow an additional 1-3 business days for delivery once it has been delivered to your local post office facility.
  • If you have allowed the time above, please see if someone else has accepted the delivery. Check with household members, neighbors, building managers, the mail room, front desk, and leasing office.
  • Look around the delivery location; carriers sometimes leave packages in a safe place if you are uspt_GS_navailable to accept the delivery. Please check your front door, back door, side porch, in/around your garage, and behind bushes.
  • Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
  • Check your parcel locker key. If your mailbox is in a multiple box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
  • Check for a mail hold. If the U.S. Postal Service is holding your mail, your package will not be delivered.
  • Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or to pick up the package.
  • If you still cannot find the package, please contact your local post office. Ask if they have additional information about the package's location. Please have your tracking information that was sent to your email address handy.
Things to remember for Overnight Shipping:
  • If you have chosenOvernightshipping, your order will be delivered to you via FedEx.
  • If you have chosen Canada Economy, your order will delivered to you via Canadian Postal Service.
  • If you have allowed the time above, please see if someone else has accepted the delivery. Check with household members, neighbors, building managers, the mail room, front desk, and leasing office.
  • Look around the delivery location; carriers sometimes leave packages in a safe place if you are uspt_GS_navailable to accept the delivery. Please check your front door, back door, side porch, in/around your garage, and behind bushes.
  • Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
  • Check your parcel locker key. If your mailbox is in a multiple box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
  • Check for a mail hold. If the U.S. Postal Service is holding your mail, your package will not be delivered.
  • Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or to pick up the package.
  • If you still cannot find the package, please contact FedEx. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via FedEx, they may be able to hold the package at their local hub for you to pick up.You can call FedEx at 1-800-463-3339for further information on your package.

Q: What if my package is returned to shipper?

A: Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund for your merchandise (shipping is non-refundable).We are unable to re-ship orders that are returned to us as undeliverable. If you would like to purchase items that were undeliverable, you are welcome to place a new order on our website.

Q: Important Information

Q: Do you ship to Canada?

A: We ship to Canada via Canadian Postal Service Economy (6-11 business days) or FedEx International Priority (1-3 business days). We are not responsible for delays caused by customs. All prices are in US dollars, so additional charges may apply from your bank due to the currency conversion.

Q: Can I ship to a PO Box?

A: Spirithalloween.com does ship to Canadian PO Boxes via the International Economy shipping method only.

Q: Does my shipping address need to match my billing address?

A: No! During checkout you will be asked for your billing information first. Once the billing information is provided you will need to select the ‘Continue’ button to proceed to the next step: Shipping & Gift Options.

Once you are in the Shipping & Gift Options section select the bubble next to ‘Ship Items to a different address’. Once this bubble is selected the form for the shipping address should appear. The screen should look like the image below:

Q: If I am paying with PayPal, can I select a different shipping address?

A: Of course! You will have two opportunities to change your shipping address when placing the order. The first opportunity will be after you sign into you PayPal account as the first question PayPal ask is if the address provided is the address you want the order shipped to.

If you forgot to change the shipping address before hitting continue it's all cool, you will be redirected to our website where you will be able to review and change your order before hitting ‘Submit’.

Q: What are the shipping options for orders shipped to Canada?

A: The chart below shows the shipping options available to Canada:


Q: When will I receive my order?

A: All orders ship same day or next business day, Monday-Friday excluding holidays, depending on processing and carrier pick up time. Once the order has shipped, how quickly it is delivered depends on the shipping method selected. Estimated delivery dates are provided at checkout. Please keep in mind they are estimates only---we do not guarantee the delivery date. Please see the chart below to view the shipping timeframes associated with our shipping methods.


SHIPPING TIMES EXPLANATION
Shipping MethodProcessing Time**Delivery TimesTotal Delivery Time
Economy1 Business Day6-8 Business Days*7-9 Business Days*
Standard Ground
& USPS Priority
1 Business Day1-3 Business Days*2-4 Business Days*
Second Day & Canada Express1 Business Day1-2 Business Days*2-3 Business Days*
Overnight1 Business Day1 Business Day*2 Business Days*
Canada Economy1 Business Day4-10 Business Days*5-11 Business Days*

Q: How do you determine shipping and handling cost?

A: Shipping costs are a combination of the base rate of the shipping method you select and the dimensional shipping weight of the package being shipped. The following table shows the prices for our shipping methods.

BASIC SHIPPING RATES - CANADA
ShippingShipping CostAdditional Costs**
International Economy$7.99$7.99 + $2.25 per lb over 1 lb
Canada Express$45.00$45.00 + $3.75 per lb over 1 lb

Most items are considered to be one pound or more each, as our carriers do not allow calculations based on fractions of a pound.

Q: Will I be charged duties and taxes?

A: The shipping charges paid on the order reflect the fees for delivering your package. You will be responsible to pay any additional taxes, duties, or fees upon arrival of the delivery. Spirithalloween.com is unable to estimate costs associated with the additional fees. You can contact the Canadian customs office for more information on duties and taxes. Please familiarize yourself with customs laws prior to ordering.

Q: Why is there an additional handling fee on oversized products?

A: Due to the size and weight of some products, an additional handling fee is applied. The oversized handling fee will be noted in the product detail page. You will see the handling fee added to your total charges upon checkout.

Q: Why is there no shipping option available?

A: Some items may be restricted and are not allowed to be shipped to Canada at this time. This can include liquids and aerosol products, lava lamps, and some oversized items. If the restricted items are removed from your cart the shipping method should become available.

Q: How do I read the International Economy tracking information?

A: International Economy is our cheapest shipping method for Canada orders. The carrier for this method is Imex and it usually takes about 6-11 business days, to arrive. Here is what the information provided on theImex Tracking Pagemeans:

  • Order Departed OH for Chicago IL- Order has left our warehouse in Pataskala OH and is in transit to the Imex hub in Chicago IL. This usually takes about 1-3 business days, Monday-Friday excluding holidays.
  • Processed and Shipped- Order has been split into one of six districts and is in transit to the border. This usually takes about 1-3 business days, Monday-Friday excluding holidays. It then takes about 1-2 business days to get processed through Customs.
  • Country of Destination Scan- Order has been processed through customs. Order is now in the hands of the Canada Postal Service.
  • In Transit-Local Office- Order is in possession of the Canada Postal Service and on the way to your local post office for final delivery
  • Out for Delivery- Post office is planning to make a delivery attempt.
  • Delivered- Post office either left package at residence or left notice for pick up.
  • Return to Shipper- Order is undeliverable as addressed and the post office is returning the package to our warehouse. Once package is marked as returned to sender it cannot be rerouted to a different delivery address.

Q: What if my package is returned to shipper?

A: Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund for your merchandise (shipping is non-refundable). We are unable to re-ship orders that are returned to us as undeliverable. If you would like to purchase items that were undeliverable, you are welcome to place a new order on our website.

Q: Does SPIRIT Halloween ship internationally?

A: Yes! We ship internationally to 220 countries! SPIRIT Halloween together with FedEx CrossBorder now brings you the convenience of shipping our products to your country.

Q: How do I place my order?

A: Simply put any SPIRIT Halloween items you wish to purchase in your shopping cart and choose the "International Checkout" option on the cart page or the first checkout page (login). Note: If you are signed into an account; you skip past the login page of checkout therefore, you need to access this feature from your shopping cart.

Your items will automatically be transferred into a FedEx CrossBorder cart. At this point you may pay with international credit cards, PayPal or bank wire transfers.

FedEx CrossBorderwill process your payment, prepare your order, and guarantee delivery. Please remember all shipping related questions should go through FedEx CrossBorder instead of Spencer's.

Q: What countries can you ship to?

A:Click hereto see a list of countries FedEx CrossBorder ships to.

Q: What shipping methods are available for International Shipment?

A: Please contact FedEx CrossBorder with any additional shipping questions. They can be reached by calling (203) 683-4894.

Q: What is the shipping cost of my order?

A: Please contact FedEx CrossBorder with any additional shipping questions. They can be reached by calling (203) 683-4894.

Please keep in mind all prices are in US dollars, so additional charges may apply from your bank due to the currency conversion.

Q: What is the status of my order?

A: If you would like an update on your order status, please reach out to FedEx CrossBorder directly by calling (203)683-4894.

Q: How do I track my package?

A: Once FedEx CrossBorder has processed and shipped your order you will be sent an email notification with your tracking information. If you need help tracking the order you can contact FedEx CrossBorder directly by calling (203)683-4894.



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