Halloween Costumes  /  Guest Service /  Processing and Shipping
Processing and Shipping

Important Information


  • All deliveries are pending approval and merchandise availability.
  • Delivery time includes 24-48 business hours for processing.
  • Orders are processed Monday-Friday.
  • Our carriers DO NOT require a signature…if you are not home, the package will be left at your address.
  • Orders are NOT processed or shipped on Saturdays, Sundays, or holidays.
  • Second Day and Overnight orders must be in before 12 PM EST to ship out same business day.
  • Second Day and Overnight orders placed after 12 PM EST will ship the following business day.
  • Second Day and Overnight orders are delivered Monday-Friday. They are NOT delivered Saturday or Sunday.
  • Watch for emails from us. Check your spam folder, as our emails do sometimes end up there! We may need additional information to process your order.
Frequently Asked Questions
Q: What is my order status?
A: You can enter your order number and zip code on our order status page, or my account page. There you'll be able to check the order status, view your shipping information, and track your order.
Q: Why is the shipping cost so expensive?
A: Our shipping costs are determined by the carrier based on the dimensional shipping weight of the package used to ship the order. Some items may even include an additional shipping fee because they are considered an oversized product. Additional shipping fees are excluded from shipping promotions. Please keep in mind that Canada orders will have additional handling fees applied to the order and additional duties and taxes fees may need to be paid upon delivery of package.
Q: My order has shipped, but I still can't track it. How can I find out where it is?
A: Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.
Q: How do I track my International Economy order?
A: International Economy is our cheapest shipping method for our Canadian orders. The carrier for this method is Imex and it usually takes about 6-11 business days, to arrive. You can track your package by signing into our Order Status Page and then clicking the link for 'Track Shipment' located above your order. If you have your tracking number you can use our Imex Tracking Page.
Q: When will I receive my order?
A: All of our orders take 1-2 business days, Monday-Friday excluding holidays, to process before they are shipped. Economy shipping takes about 3-9 business days to arrive, Standard takes about 3- 5 business days to arrive, Second Day takes about two business days to arrive, and Overnight takes 1 business day to arrive. Business days are Monday through Friday excluding holidays. Alaska, Hawaii, and Puerto Rico may take an additional day. The shipping delivery dates provided are estimates—we do not guarantee shipping!
Basic Shipping Rates - US
Shipping Shipping Cost Additional Costs**
Economy $4.99 $4.99 + $1.00 per lb over 1 lb.
Standard Ground & USPS Priority $8.99 $8.99 + $1.75 per lb over 1 lb.
Second Day $14.99 $14.99 + $2.75 per lb over 1 lb.
Overnight $19.99 $19.99 + $2.75 per lb over 1 lb.
Basic Shipping Rates - Canada
Shipping Shipping Cost Additional Costs**
International Economy $7.99 $7.99 + $2.25 per lb over 1 lb.
Canada Express $45.00 $45.00 + $3.75 per lb over 1 lb.
Shipping Service Area
Available Service Areas Shipping method
Alaska, Hawaii, Puerto Rico, APO, FPO, PO Boxes USPS Priority
Lower 48 States Only Economy & Standard Ground
Canada Canada Economy & Canada Express
Lower 48 States Only
Second Day & Overnight
Estimated Shipping Schedule
Economy Shipping
Economy shipping typically arrives between 5-9 business days. Please allow 1-2 business days for processing in our warehouse.

Please note that some locations require post office pick-up Hawaii and Alaska will follow the same guidelines, as well. Additional charges apply.

Processing time does not allow for any issues that may occur during payment authorization.

Standard Shipping
Standard shipping typically arrives in 3 business days. Rural and remote areas may incur longer delivery times.  Please allow 1-2 business days for processing in our warehouse.

2-3 Day orders are delivered Monday-Friday. This option is NOT available for delivery on Saturday or Sunday.

Please note that some locations require package pick-up Hawaii and Alaska will follow the same guidelines, as well.Additional charges apply.

Processing time does not allow for any issues that may occur during payment authorization.
2-Day Shipping
2-3 Day shipping typically arrives between 2-3 business days. Please allow 1 day for processing in our warehouse.

2-3 Day orders are delivered Monday-Friday. This option is NOT available for delivery on Saturday or Sunday.

Please note that a signature is required upon delivery. Hawaii and Alaska will follow the same guidelines, as well. Additional charges apply.

Processing time does not allow for any issues that may occur during payment authorization.
Q: Why haven't I received all of my item(s)?
A: If you did not receive all your items it may be due to one of the reasons below:
  • If you have a large order, it is possible that the order may arrive in separate packages on separate days.
  • If an item is backordered, the backordered item will arrive separately at a later date.
Q: When will my backordered item(s) ship?
A: If any of the items in your order are backordered:
  • They will be shipped to you as they become available.
  • The total shipping and handling charges will be charged with the first merchandise that is shipped. You will not be charged extra for shipping on backordered items.
Q: Where can Spirit Halloween ship my order?
A: Spirit Halloween ships to all 50 states, Puerto Rico, Canada, APO/FPO addresses, and Internationally to 220 countries.
Q: Does Spirit Halloween ship internationally?
A: Yes! We ship internationally to 220 countries! Spirit Halloween together with Bongo International now brings you the convenience of shipping our products to your country.
How does it work? Simply put any Spirit Halloween items you wish to purchase in your shopping cart and choose the "international checkout" option on the cart page or the first checkout page (login). Note: If you are signed into an account; you skip past the login page of checkout therefore, you need to access this feature from your shopping cart.


Your items will automatically be transferred into a Bongo International cart. At this point you may pay with international credit cards, PayPal or bank wire transfers.


Bongo International will process your payment, prepare your order, and guarantee delivery. Please remember all shipping related questions should go through Bongo International instead of Spirit Halloween.


Click here to see a list of countries Bongo International ships to.
Q: How does my APO/FPO package ship out?
A: All APO/FPO orders ship via USPS Priority. Tracking detail is available until the package is delivered to the Military Post Office in San Francisco or New York. Once it is delivered to the base, no further tracking information will be available and delivery time can take an additional 1-5 days depending on base checkpoint delivery.
Q: Does Spirit ship to Canada?
A: We ship to Canada via the Canadian Postal Service Economy (6-11 business days) or FedEx International Priority (1-3 business days). We are not responsible for delays caused by customs.

  • Our company can only ship to Canadian PO Boxes through the International Economy shipping method.
  • The shipping charges paid on the order reflect the fees for delivering your package. You will be responsible to pay any additional taxes, duties, or fees upon arrival of the delivery. Spirithalloween.com is unable to estimate costs associated with the additional fees. Please contact the Canadian customs office for more information on additional fees. Please familiarize yourself with customs laws prior to ordering.
  • Due to specific regulations, we are unable to ship all products to Canada. During check out if you enter a Canadian 'ship to' address a pop-up window will display the products in your order that will have to be removed before you can complete your order.
  • The Guaranteed Holiday delivery calendar does not apply to Canadian shipping.
  • All prices are in U.S. dollars. Additional charges may apply from your bank due to the currency conversion.
Q: Why won't my shopping cart let me ship 2nd Day or Overnight?
A: Okay, here's the deal. Some products can't go on planes because they're considered "hazardous materials". What that means is they could spill or leak. As a result, we have to send that stuff to you via Standard Ground or Economy shipping. Items that airlines consider hazardous materials include (but aren't limited to) lava lamps, lubricants, and liquid products. You have a couple of options: You can…
  • Have your entire order arrive via Ground shipping or
  • Place two separate orders, one with the hazardous materials arriving via Ground and one with the rest of your order arriving however you want.
Q: Why can't I ship my item(s) to Canada?
A: Shipping to Canada can only be shipped by planes. Some products can't go on planes because they're considered "hazardous materials". Some products also cannot be shipped on planes because they are too oversized.
Q: Why can't I select a shipping option for my APO/FPO order?
A: Sometimes a product may be restricted to the area you are stationed in. Usually the products that would prevent you from selecting a shipping method would be any aerosol or liquid products. Your best option would be to play around with your cart by removing items that would be questionable and seeing if a shipping method becomes available.
Q: Why is there an additional handling fee on oversized products?
A: Due to the size and weight of some products, an additional handling fee is applied. The oversized handling fee will be noted in the product detail page. You will see the handling fee added to your total charges upon checkout.
Q: How do I read the International Economy tracking information?
A: International Economy is our cheapest shipping method for Canada orders. The carrier for this method is Imex and it usually takes about 6-11 business days, to arrive. Here is what the information provided on the Imex Tracking Page means:
  • Order Departed Dallas TX for Chicago IL- Order has left our warehouse in Dallas TX and is in transit to the Imex hub in Chicago IL. This usually takes about 1-3 business days, Monday-Friday excluding holidays.
  • Processed and Shipped- Order has been split into one of six districts and is in transit to the border. This usually takes about 1-3 business days, Monday-Friday excluding holidays. It then takes about 1-2 business days to get processed through Customs.
  • Country of Destination Scan- Order has been processed through customs. Order is now in the hands of the Canada Postal Service.
  • In Transit-Local Office- Order is in possession of the Canada Postal Service and on the way to your local post office for final delivery.
  • Out for Delivery- Post office is planning to make a delivery attempt.
  • Delivered- Post office either left package at residence or left notice for pick up.
  • Return to Shipper- Order is undeliverable as addressed and the post office is returning the package to our warehouse. Once package is marked as returned to sender it cannot be rerouted to a different delivery address.
Q: My tracking information says that it is delivered, but I have not received anything…where is my package and how can I get my products or my refund?
A: Depending on the shipping method you have chosen, please follow the instructions below. For economy and USPS Priority shipping:
  • If you have chosen economy or USPS Priority shipping, your order will be delivered to you via USPS; please allow an additional 1-3 business days for delivery once it has been delivered to your local post office facility.
  • If you have allowed the time above, please see if someone else has accepted the delivery. Check with household members, neighbors, building managers, the mail room, front desk, and leasing office.
  • Look around the delivery location; carriers sometimes leave packages in a safe place if you are unavailable to accept the delivery. Please check your front door, back door, side porch, in/around your garage, and behind bushes.
  • Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
  • Check your parcel locker key. If your mailbox is in a multiple box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
  • Check for a mail hold. If the U.S. Postal Service is holding your mail, your package will not be delivered.
  • Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or to pick up the package.
  • If you still cannot find the package, please contact your local post office. Ask if they have additional information about the package's location. Please have your tracking information that was sent to your email address handy.


For standard, Second Day, Canada Economy, Canada Priority, and Overnight:
  • If you have chosen standard, Canada Priority, and Overnight shipping, your order will be delivered to you via FedEx.
  • If you have chosen Canada Economy, your order will be delivered to you via the Canadian Postal Service.
  • If you have allowed the time above, please see if someone else has accepted the delivery. Check with household members, neighbors, building managers, the mail room, front desk, and leasing office.
  • Look around the delivery location; carriers sometimes leave packages in a safe place if you are unavailable to accept the delivery. Please check your front door, back door, side porch, in/around your garage, and behind bushes.
  • Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
  • Check your parcel locker key. If your mailbox is in a multiple box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
  • Check for a mail hold. If the U.S. Postal Service is holding your mail, your package will not be delivered.
  • Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or to pick up the package.
  • If you still cannot find the package, please contact FedEx. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via FedEx, they may be able to hold the package at their local hub for you to pick up. You can call FedEx at 1-800-463-3339 for further information on your package.
Q: What if my package is returned to shipper?
A: Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund for your merchandise (shipping is non-refundable). We are unable to re-ship orders that are returned to us as undeliverable. If you would like to purchase items that were undeliverable, you are welcome to place a new order on our website.