Important Information

• All deliveries are pending approval and merchandise availability.
• Delivery time includes 24-48 business hours for processing.
• Orders are processed Monday-Friday.
• Our carriers DO NOT require a signature…if you are not home, the package will be left at your address.
• Orders are NOT processed or shipped on Saturdays, Sundays, or holidays.
• Second Day and Overnight orders must be in before 12 PM EST to ship out same business day.
• Second Day and Overnight orders placed after 12 PM EST will ship the following business day.
• Second Day and Overnight orders are delivered Monday-Friday. They are NOT delivered Saturday or Sunday.
• Watch for emails from us. Check your spam folder, as our emails do sometimes end up there! We may need additional information to process your order.

A: You can enter your order number and zip code on our order status page, or my account page. There you'll be able to check the order status, view your shipping information, and track your order.

A: Tracking information for your order can be found on our Order Status page, or the My Account page. Please allow 24-48 business hours (Monday-Friday, excluding holidays) for the tracking information to be updated on the carrier website.

A: Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.

A: From the time of shipment. Business days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays. Alaska, Hawaii, and Puerto Rico may take an additional day. These are shipping delivery estimates—we do not guarantee shipping!

A: From the time of shipment. Business days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays. Alaska, Hawaii, and Puerto Rico may take an additional day. These are shipping delivery estimates—we do not guarantee shipping!

• If your shirt is from either our design-a-tee or old school designs, the shirt is shipped separately and will arrive separately via standard ground shipping.
• If you have a large order, it is possible that the order may arrive in separate packages on separate days.
• If an item is backordered, the backordered item will arrive separately at a later date.

A: If any of the items in your order are backordered:

• They will be shipped to you as they become available.
• The total shipping and handling charges will be charged with the first merchandise that is shipped. You will not be charged extra for shipping on backordered items.

A: Yes! We ship internationally to 220 countries!
Spirit Halloween together with Bongo International now brings you the convenience of shipping our products to your country.

How does it work? Simply put any Spirit Halloween items you wish to purchase in your shopping cart and choose the "international checkout" option on the cart page or the first checkout page (login). Note: If you are signed into an account; you skip past the login page of checkout therefore, you need to access this feature from your shopping cart.

Your items will automatically be transferred into a Bongo International cart. At this point you may pay with international credit cards, PayPal or bank wire transfers.

Bongo International will process your payment, prepare your order, and guarantee delivery. Please remember all shipping related questions should go through Bongo International instead of Spirit Halloween.

Click here to see a list of countries Bongo International ships to.

A: Spirit Halloween ships to all 50 states, Puerto Rico, Canada and APO/FPO Addresses.

• We ship to Canada via the Canadian Postal Service 6-11 Day Economy (Monday-Friday excluding holidays) or FedEx International 1-3 Day Priority (Monday-Friday excluding holidays).
• We are not responsible for delays caused by customs.
• The shipping charges paid on the order reflect the fees for delivering your package. You will be responsible to pay any additional taxes, duties, or any additional fees upon arrival of the delivery. spirithalloween.com is unable to estimate costs associated with the additional fees. Please contact the Canadian customs office for more information on additional fees.
• Please familiarize yourself with customs laws prior to ordering. Due to specific regulations, we are unable to ship all products to Canada. If you have a product in your shopping cart and you specify a Canadian address, a pop up window will display the list of products in your order that will have to be removed from the shopping cart.
• SpiritHalloween.com does ship to Canadian PO Boxes via the International Economy shipping method only.
• The Guaranteed Holiday delivery calendar does not apply to Canadian shipping.
• All prices are in U.S. dollars. Additional charges may apply from your bank due to the currency conversion.

A: All APO/FPO orders ship via USPS Priority. Tracking detail is available until the package is delivered to the Military Post Office in San Francisco or New York. Once it is delivered to the base, no further tracking information will be available and delivery time can take an additional 1-5 days depending on base checkpoint delivery.

A: We ship to Canada via the Canadian Postal Service Economy (6-11 business days) or FedEx International Priority (1-3 business days). We are not responsible for delays caused by customs.

• spirithalloween.com does not ship to Canadian PO Boxes.
• The shipping charges paid on the order reflect the fees for delivering your package. You will be responsible to pay any additional taxes, duties, or any additional fees upon arrival of the delivery. spirithalloween.com is unable to estimate costs associated with the additional fees. Please contact the Canadian customs office for more information on additional fees. Please familiarize yourself with customs laws prior to ordering.
• Due to specific regulations, we are unable to ship all products to Canada. During check out if you enter a Canadian 'ship to' address a pop-up window will display the products in your order that will have to be removed before you can complete your order.
• The Guaranteed Holiday delivery calendar does not apply to Canadian shipping.
• All prices are in U.S. dollars. Additional charges may apply from your bank due to the currency conversion.

A: Okay, here's the deal. Some products can't go on planes because they're considered "hazardous materials". What that means is they could spill or leak. As a result, we have to send that stuff to you via Standard Ground or Economy shipping. Items that airlines consider hazardous materials include (but aren't limited to) lava lamps, lubricants, and liquid products. You have a couple of options:

• Have your entire order arrive via Ground shipping or
• Place two separate orders, one with the hazardous materials arriving via Ground and one with the rest of your order arriving however you want.

A: Shipping to Canada can only be shipped by planes. Some products can't go on planes because they're considered "hazardous materials". Some products also cannot be shipped on planes because they are too oversized.

A: Due to the size and weight of some products, an additional handling fee is applied. The oversized handling fee will be noted in the product detail page. You will see the handling fee added to your total charges upon checkout.

A: Depending on the shipping method you have chosen, please follow the instructions below.

• If you have chosen economy or USPS Priority shipping, your order will be delivered to you via USPS; please allow an additional 1-3 business days for delivery once it has been delivered to your local post office facility.
• If you have allowed the time above, please see if someone else has accepted the delivery. Check with household members, neighbors, building managers, the mail room, front desk, and leasing office.
• Look around the delivery location; carriers sometimes leave packages in a safe place if you are unavailable to accept the delivery. Please check your front door, back door, side porch, in/around your garage, and behind bushes.
• Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
• Check your parcel locker key. If your mailbox is in a multiple box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
• Check for a mail hold. If the U.S. Postal Service is holding your mail, your package will not be delivered.
• Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or to pick up the package.
• If you still cannot find the package, please contact your local post office. Ask if they have additional information about the package's location. Please have your tracking information that was sent to your email address handy.

• If you have chosen standard, Canada Priority, and Overnight shipping, your order will be delivered to you via FedEx.
• If you have chosen Canada Economy, your order will be delivered to you via the Canadian Postal Service.
• If you have allowed the time above, please see if someone else has accepted the delivery. Check with household members, neighbors, building managers, the mail room, front desk, and leasing office.
• Look around the delivery location; carriers sometimes leave packages in a safe place if you are unavailable to accept the delivery. Please check your front door, back door, side porch, in/around your garage, and behind bushes.
• Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.
• Check your parcel locker key. If your mailbox is in a multiple box unit or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.
• Check for a mail hold. If the U.S. Postal Service is holding your mail, your package will not be delivered.
• Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or to pick up the package.
• If you still cannot find the package, please contact FedEx. Ask if they have additional information about the package's location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via FedEx, they may be able to hold the package at their local hub for you to pick up. You can call FedEx at 1-800-463-3339 for further information on your package.

A: Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund for your merchandise (shipping is non-refundable). We are unable to re-ship orders that are returned to us as undeliverable. If you would like to purchase items that were undeliverable, you are welcome to place a new order on our website.