Reviewed by 1 customer
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Comments about Spirit Halloween Adult Dog Costume:
Spirit Halloween was very adamant that I review this purchase (8 emails), so here goes. When I originally ordered this item, it arrived in a timely manner as promised, but was very dissimilar to what was advertised on the website. When asked about my experience, I mentioned this and they went to work to fix it by reaching out to their buyer. 4 weeks went by. I reached out again. They said they had the new costume and it would be shipped the next day. A week went by and the 2nd costume arrived. It was more similar to what was on the website, but still not the same (The eye hole went from exceedingly awkward to only slightly awkward). It seems (I speculate) that it was custom manufactured to be closer to the picture. They probably have a low cost manufacturer that assumes they can get away with cutting corners in the quality. They're also incapable of actually manufacturing the proper mask. So I suppose just know when you purchase this that 1) Customer service is attentive but had I not ordered this 2 months before halloween I wouldn't have gotten it in time and 2) There's a clear disconnect between what's advertised on the website and what actually arrives...regardless of Spirit Halloween's suggestion that they can fix it. May also be the case for other costumes. Definitely don't view Spirit Halloween as a "quality" brand after this experience.