Halloween Costumes  /  Guest Service  /  Policies and Procedures
Policies and Procedures
Frequently Asked Questions
Q: How do I pre-order an item?
A: Some out of stock items are available for Pre-Order and are noted as such on the product detail page, along with their estimated in-stock date. Just add the product you want to pre-order to your cart and check out as usual. We will ship the item to you when the pre-order item becomes available. Your credit card will not be charged until your order actually ships. Please Note:

  • Orders may ship out before the estimated in-stock date if the product becomes available sooner than expected.
  • Expiration Date of the credit card used for the pre-order must be later than the estimated in-stock date of the item.
  • Pre-Order items cannot be added to existing orders.
  • Shipping charges will be based on shipping rates at the time the order is placed.
  • Your credit card will not be charged until the item is shipped. This may be prior to the estimated in-stock date if the product becomes available sooner than expected.
  • The Pre-Order option is only available on selected products on a first come first serve basis.
  • The Estimated In-Stock Date listed on the product detail page is only an approximate date and is not guaranteed. Products may occasionally become available later than the posted date due to unforeseen circumstances.
Q: How will I know that my order has been confirmed?
A: You will be taken to an order confirmation page and an order confirmation email will be sent to the email address that has been provided with the order. We do ask that you please check your spam mail, as it is possible that the email may end up there.
Q: How will I know that my order has been shipped?
A: Once your order has been shipped, a tracking confirmation email will be sent to the email address that has been provided with the order. This email will contain your tracking number — please use your tracking number to track your package and ensure proper delivery.
Q: Can I cancel my order?
A: Our first priority is to ensure that your items are shipped in a timely manner. When an order is placed and all of the billing and shipping information has been verified, the order is immediately transmitted to our warehouse for processing. For this reason, we are unable to modify or cancel your order once it has been submitted.
Q: Can I change my address?
A: We strive to ship your order as quickly as possible; once your order is sent to our warehouse, we are unable to change your address.
Q: Can I upgrade or downgrade my shipping method?
A: Unfortunately, we cannot upgrade the shipping method once an order is placed.
Discount Code Issues
Frequently Asked Questions
Q: How do I use a discount code?
A: Upon checkout, after typing in your billing and shipping information head to the payment information. At the bottom of the section there will be a "Click Here" link next to "To Enter a Coupon Code". Please see the picture below for review.


After clicking "Click here", you will be provided with a blank area to key in your discount code. Key in the discount code and hit "Apply". Please see the picture below for clarification. If the coupon code is valid, the code will be applied and will reflect your subtotal.

Q: Why is my discount code not applying?
A: If a discount code is not applying, please check the offer on the coupon. Make sure the coupon is valid on the price amount and what you are ordering. Please also check to make sure the coupon was not given from a third party website.
Q: How will I know that my discount code applied?
A: The discount code will apply and your subtotal will reflect the coupon code used.
Q: How do I redeem a coupon if I'm an international customer?
A: All active Spirit coupons are available to our International guests. To redeem an active coupon code you must enter the code into the Spirit cart page prior to proceeding to International Check Out. 

Discount Code Issues
Q: I received the wrong item…what can I do about getting this fixed?
A: Mistakes happen. Sometimes you may receive the incorrect item…we want to know about this so we can fix it! Please contact us. If you choose to email us, please provide us with a picture of what you received so we can get the issue corrected in a quick matter. We want you to receive the item that you ordered. Not something you do not want.
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Spirit Halloween store
6826 Black Horse Pike,
Egg Harbor Township, NJ 08234
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© 2014 Spirit Halloween
6826 Black Horse Pike,
Egg Harbor Township, NJ 08234