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Return Policy
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What is your return policy?
We want to make sure you are 100% satisfied with your purchase from Spirit Halloween.
We will gladly accept products for return that don't appear to be worn, are in new condition, and are in their original packaging. Click here to be taken to our Returns & Exchange Center.
During Halloween season, you can even return your online purchase in any of our hundreds of stores nationwide. Because of the limited quantities available, Theatrical Quality, Grand Heritage, and Prestige costumes can only be returned online.
We are sorry but we cannot accept returns on mascot costumes.
Please note; we cannot refund the shipping charges. Make sure you include the invoice when sending back your purchase to us. We want to make sure we have all of your account information available so we can process your credit as quickly as possible.
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How do I send back the item(s) I want to return?
We want to make sure you are 100% satisfied with your purchase from Spirit Halloween.
If you received your order and want to exchange it for something else we're here to help. We've created our 'Returns & Exchange Center' to get you the item you want a quickly as possible. We even pay the shipping costs for your exchange (both ways)! Just follow these steps:
First, place an online order for the replacement item(s) you'd like. You need to place your replacement order so we can be sure to have inventory on what you want and so we can send the items right away. Please note you will receive credit only for our Standard Ground service level for your replacement order. You can use a different shipping service for your replacement order; but you are responsible for the charges above our Standard Ground shipping.
Next, to go to our Returns & Exchange Center at http://www.spirithalloween.com/pages/OnlineReturnExchange.aspx and follow these steps.
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Enter the order # of your original purchase and click 'Continue'.
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On the next page confirm the information, and select the type of order you are returning.
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If you select 'Return' confirm that your original order number is present. If not, return to the previous page and re-enter your order number.
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If you select 'Exchange' enter the replacement order number into the field provided.
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Click 'Get Label'.
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Print the pre-paid return label. Please tape the label securely to the return so it doesn't fall off the package in transit.
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Be sure to include your original packing slip in the package too!
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The US Postal Service can take your pre-paid return package, so drop it at your local Post Office or give it to your postal carrier. Since the US Postal Service is shipping these packages the service is only available in the 50 states.
If you would prefer to return your purchase on your own:
The packing slip in your original package also contains detailed instructions on how to return an item.
Here are a few basic requirements for returns:
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Items must be received in new and unused condition and not missing any items (including the original packaging).
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Any return received with missing items or without original packaging will not be credited.
Ship to:
Spirithalloween.com
Attention: Returns Department
10300 Sanden Dr.
Dallas, TX 75238
All return shipping charges must be prepaid. If you use our Returns & Exchange Center we deduct the amount of the return shipping from your order credit. We cannot accept C.O.D. deliveries. For your protection, if you are not using our Returns & Exchange Center , we recommend that you insure your return shipment. Please allow up to one billing cycle for credit to appear on your credit card.
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How long would it take to receive my refund?
We generally process returns within a week of receiving the product back. During the Halloween season, this process may take up to 4 weeks.
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Can I exchange what I ordered?
No, we currently don't offer exchanges due to quick stock turn over. So if you need a different size, or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. We ask that you do this because the item you want might be out of stock by the time we receive your return. All appropriate policies apply to all returned items.
We make it easy for you to exchange your item(s) and we even pay the shipping costs for your exchange (both ways)! Just Click here to go to our Returns & Exchange Center.
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