A: This can only been done in the checkout page, after typing in your billing and shipping information, go to the payment information - At the bottom of the section there will be a "Click Here" link next to "To Enter a Coupon Code". After clicking "Click here", you will be provided with a blank area to key in your discount code. Key in the discount code and hit "Apply". If the coupon code is valid, the code will be applied and will reflect in your subtotal.

A: The bad news is that if an item isn't pictured online, it is not available at this time. We are constantly receiving shipments in online and at our local stores. Please check back with our website frequently for availability. Click here for more details.

A: Our products contain features in the product detail pages given to us directly from the manufacturer that is continuously updated. For additional information click here

A: If you chose economy shipping, please contact your local post office and ask to check their notice left shelf for your package. If in a community style neighbor please check your parcel locker. Some designations may have to pick-up there order at their local post office. Click here for further details.

A: Our first priority is to ensure that your items are shipped in a timely manner. For this reason, we are unable to modify or cancel your order once it has been submitted. If you still do not want your item when you receive it simply refuse the package /return to sender. Once our warehouse received it your purchasing card will be credited. Please be aware, shipping charges are non-refundable.

A: Simply fill out this form and submit. Click here to request a catalog

A: Though your order wasn't placed, you may see a hold (pending charge) on your credit/ debit account. Your bank may hold the funds as unavailable until the authorization expires. This hold will typically be released in 48-72 business hours (Monday-Friday excluding holidays). Click here for more details.

A: Our valid discount codes are usually found in our promotional emails (sign-up form is at the bottom of our webpage) and on our Facebook fan page. Any discount codes found on coupon sites are most likely invalid. Details on how to use a value discount click here.

A: From the time of shipment. Business days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays. Alaska, Hawaii, and Puerto Rico may take an additional day. These are shipping delivery estimates—we do not guarantee shipping! Click here for more details.

A: If any of the items in your order are backordered:

• They will be shipped to you as they become available.
• The total shipping and handling charges will be charged with the first merchandise that is shipped. You will not be  charged extra for shipping on backordered items.

A: Depending upon when we receive the product, we generally process returns within a week of receiving the product back. During the Halloween season, this process may take up to 4 weeks.

For information on specific products or topics, please see the links below: