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Guest Services:Payment Options
  • Commonly Asked Questions
  • Payment Information
  • Billing Information
  • Canada Billing Information
  • Coupon Codes and Discounts
  • Site Security

Q: When will I be charged for my order?

A: SPIRIT Halloween only charges a guest at the time the order is processed and shipped. At the time the order is placed your bank/credit card company may choose to place a retail hold on your account to verify the funds are available for the purchase. The holds are usually released by the bank/credit card company within 48-72 business hours.

Q: What if I am tax exempt?

A: First you will need to place your order with the sales tax applied. Once your order is placed you will need to either fax or email us a copy of your tax exempt form. If the billing or shipping address does not match the address on the form, we will also need a letter of approval printed on the letterhead of the organization the tax exempt form was issued to. Once the order has been shipped and the tax exempt form has been received a refund will be issued for the sales tax. Our fax number is (609)645-5728 and our email address isguestservices@spirithalloween.com.


Q: Why can't I place my order?

A: Please check and make sure that the billing information you are entering matches the billing information on file with your bank/credit card company. If there is a middle initial on your card, it will need to be included after your first name in the billing information. This also goes for any Sr, Jr, or I, II, or III that may also be printed on the card.

Should you be using a gift card issued by Visa, MasterCard, AMEX or Discover, you will need to call the 1-800 number on the back of the card and register it under your name or zip code. Once they attach this information to your account you may then use your gift card as if it were a standard credit card. Please note--- the full amount of the purchase cannot exceed the amount of these forms of payment or the order cannot be completed.

Q: Why was I charged when I couldn't place an order?

A: The charge you see on your account is only a retail hold. You will not be charged for any order as Spirit Halloween only charges for items as they ship. Every time the 'Submit' button is hit, a pre-authorization is sent to your bank and they may choose to place a retail hold on the account in the amount of the funds of the purchase even if the order did not go through. These holds are placed by your bank to verify that the funds are available and it will typically fall off in about 2-3 business days after being placed.

Q: Can I stack discounts?

A: When using a coupon or promotion code only one can be applied to your order at a time.

Q: How do I know my coupon code was applied?

A: Once the discount code is applied the subtotal of your order will be adjusted. If it is a shipping promotion, as long as the correct shipping method is selected the cost of shipping will adjust. Please keep in mind that any oversized shipping fees are not included in our shipping promotions.

Q: Why was my card/PayPal account charged multiple times?

A: As Spirit Halloween does not charge a guest until the order has been processed and shipped, you may see two entries on your credit/debit card or PayPal account. One of these charges is a retail hold and the other charge is payment for the order. Since payment is not collected upon completion of your order you bank/credit card company or PayPal may place a hold on your account to verify the funds are available to process your order. These holds are usually released in about 48-72 business hours, but some banks/credit card companies may have longer release time.

Unfortunately, the retail hold and final charge aren't combined into a single transaction. Should there be any changes or adjustments to your order it can result in multiple retail holds (pending transactions) on your account. We do not assume responsibility for loss or inconvenience due to held funds.

Q: What forms of payment do you accept?

A: We currently accept Visa, MasterCard, Discover, American Express, and PayPal. We also accept Spencer's gift cards issued within the US since we are a US based company. For your protection, our orders are screened for potential fraud. Please make sure that your billing address matches that of your payment method to avoid delays in processing your order.

Q: Can I make a split payment?

A: Split payment can be made between a Spencer's gift card and a credit card or PayPal. We do not accept split payments between credit cards or a credit card and PayPal at this time.

Q: Can I use my spencer's gift card to place a SPIRIT Halloween order?

A: YES!

Q: How do I use my Spencer's gift card?

A: Once you are on the checkout page, the option to use your Spencer's gift card will be provided in the Payment Information section under 'Spirit/Spencer's Gift Card'. If you have not done so already, remove the silver strip from the back of the card and enter the 19 digit number into the box; do not put spaces or dashes between the numbers. Once the number is entered hit the 'Apply Gift Card Button'.

Should the gift card cover the full amount of the order, including shipping and sales tax, all you will need to do is finish filling out the billing and shipping information and then hit the 'Submit Order' button. If you still owe a remaining balance you will be prompted to provide your credit card information. Please make sure you apply your Spencer's gift card first before any other form of payment.

Q: How do I use my Spencer's gift card with PayPal?

A: Once you are on the 'Your Shopping Cart' page you are going to click on the button that says 'Checkout with PayPal'. This will cause a little box to drop down and the first box available will say 'Gift Card'. If you have not done so already, remove the silver strip from the back of the card and enter the 19 digit number into the box; do not put spaces or dashes between the numbers. Once the number is entered hit the 'Apply Gift Card Button'. Fill out the other information requested before hitting the yellow 'Checkout with PayPal' button to complete your order.

Q: Can I use more than one Spencer's gift card?

A: No, we can only honor one gift card per order.

Q: What if I am tax exempt?

A: First you will need to place your order with the sales tax applied. Once your order is placed you will need to either fax or email us a copy of your tax exempt form. If the billing or shipping address does not match the address on the form, we will also need a letter of approval printed on the letterhead of the organization the tax exempt form was issued to. Once the order has been shipped and the tax exempt form has been received a refund will be issued for the sales tax. Our fax number is (609)645-5728 and our email address isguestservices@spirithalloween.com.


Q: When will I be charged for my order?

A: SPIRIT Halloween only charges a guest once the order is processed and shipped. At the time the order is placed your bank/credit card company may choose to place a retail hold on your account to verify the funds are available for the purchase. The holds are usually released by the bank/credit card company within 48-72 business hours.

Q: What if I am tax exempt?

A: First you will need to place your order with the sales tax applied. Once your order is placed you will need to either fax or email us a copy of your tax exempt form. If the billing or shipping address does not match the address on the form, we will also need a letter of approval printed on the letterhead of the organization the tax exempt form was issued to. Once the order has been shipped and the tax exempt form has been received a refund will be issued for the sales tax. Our fax number is (609)645-5728 and our email address isguestservices@spirithalloween.com.


Q: Why was I charged sales tax?

A: Our company has stores in 50 states, so sales tax is charged on orders where applicable. The sales tax will be based on the state the order is being shipped to. Please keep in mind that some states are now charging sales tax on shipping fees as well.

Q: Why can't I place my order?

A: Please check and make sure that the billing information you are entering matches the billing information on file with your bank/credit card company. If there is a middle initial on your card, it will need to be included after your first name in the billing information. This also goes for any Sr, Jr, or I, II, or III that may also be printed on the card.

Should you be using a gift card issued by Visa, MasterCard, AMEX or Discover, you will need to call the 1-800 number on the back of the card and register it under your name or zip code. Once they attach this information to your account you may then use your gift card as if it were a standard credit card. Please note--- the full amount of the purchase cannot exceed the amount of these forms of payment or the order cannot be completed.

Q: Why was my card/PayPal account charged multiple times?

A: As Spirit Halloween does not charge a guest until the order has been processed and shipped, you may see two entries on your credit/debit card or PayPal account. One of these charges is a retail hold and the other charge is payment for the order. Since payment is not collected upon completion of your order you bank/credit card company or PayPal may place a hold on your account to verify the funds are available to process your order. These holds are usually released in about 48-72 business hours, but some banks/credit card companies may have longer release time.

Unfortunately, the retail hold and final charge aren't combined into a single transaction. Should there be any changes or adjustments to your order it can result in multiple retail holds (pending transactions) on your account. We do not assume responsibility for loss or inconvenience due to held funds.

Q: Why was I charged when I couldn't place an order?

A: The charge you see on your account is only a retail hold. You will not be charged for any order as Spirit Halloween only charges for items as they ship. Every time the 'Submit' button is hit, a pre-authorization is sent to your bank and they may choose to place a retail hold on the account in the amount of the funds of the purchase even if the order did not go through. These holds are placed by your bank to verify that the funds are available and it will typically fall off in about 2-3 business days after being placed.

Q: When will I be charged for my order?

A: SPIRIT Halloween only charges a guest once the order is processed and shipped. At the time the order is placed your bank/credit card company may choose to place a retail hold on your account to verify the funds are available for the purchase. The holds are usually released by the bank/credit card company within 48-72 business hours.

Q: Why can't I place my order?

A: Please check and make sure that the billing information you are entering matches the billing information on file with your bank/credit card company. If there is a middle initial on your card, it will need to be included after your first name in the billing information. This also goes for any Sr, Jr, or I, II, or III that may also be printed on the card.

Should you be using a gift card issued by Visa, MasterCard, AMEX or Discover, you will need to call the 1-800 number on the back of the card and register it under your name or zip code. Once they attach this information to your account you may then use your gift card as if it were a standard credit card. Please note--- the full amount of the purchase cannot exceed the amount of these forms of payment or the order cannot be completed.

Q: Why can't I use my Spencer's gift card?

A: If the gift card was issued in Canada then it cannot be used to place an order online as our our website is in USD. You can confirm if a gift card is Canadian issue by looking for a maple leaf in the upper left hand corner on the back of the card.

Q: Why was I charged more than the cost of my order?

A: Spencersonline.com is a US based company and the prices offered online are in US dollars. The price difference between your order and the final charge is due to the exchange rate applied by your financial institution. You may also be for paying and duties and taxes that may apply to your order.

Q: Why was my card/PayPal account charged multiple times?

A: As Spirit Halloween does not charge a guest until the order has been processed and shipped, you may see two entries on your credit/debit card or PayPal account. One of these charges is a retail hold and the other charge is payment for the order. Since payment is not collected upon completion of your order you bank/credit card company or PayPal may place a hold on your account to verify the funds are available to process your order. These holds are usually released in about 48-72 business hours, but some banks/credit card companies may have longer release time.

Unfortunately, the retail hold and final charge aren't combined into a single transaction. Should there be any changes or adjustments to you order it can result in multiple retail holds (pending transactions) on your account. We do not assume responsibility for loss or inconvenience due to held funds.

Q: Why was I charged when couldn't place an order?

A. The charge you see on your account is only a retail hold. You will not be charged for any order as Spencer's only charges for items as they ship. Every time the 'Submit' button is hit, a pre-authorization is sent to your bank and they may choose to place a retail hold on the account in the amount of the funds of the purchase even if the order did not go through. These holds are placed by your bank to verify that the funds are available and it will typically fall off in about 2-3 business days after being placed.

Q: Can I stack discounts?

A: When using a coupon or promotion code only one can be applied to your order at a time.

Q: How do I know my coupon code was applied?

A: Once the discount code is applied the subtotal of your order will be adjusted. If it is a shipping promotion, as long as the correct shipping method is selected the cost of shipping will adjust. Please keep in mind that any oversized shipping fees are not included in our shipping promotions.

Q: My coupon code doesn't work.

A: Our valid discount codes are usually found in our promotional emails (sign-up form is at the bottom of our webpage), the promotional banner of our website, and on our Facebook fan page. Please make sure that you read the promotional details to confirm your order qualifies for the promotion. Any discount codes found on third party coupon sites are most likely invalid. For details on how to use a valid discountclick here.

Q: My shipping discount does not work.

A: Our shipping discounts are usually for a specific shipping method. If the correct shipping method is not selected than the promotion will not apply to the order. Our shipping promotions exclude shipments to Canada, Alaska, Hawaii, Puerto Rico, and APO/FPO addresses. Should the promotion be for Standard, Second Day, or Overnight; shipments to PO Boxes would be excluded as well. Any oversized shipping fees that may apply to an order are not included in the shipping discount. Shipping promotions cannot be stacked with any other coupons or discounts.

Q: Is it safe to use my credit/debit card online?

A: Spirithalloween.com is a certified and secure site. We are protected by McAfee Secure.

Q: Do I have to pay with a credit card?

A: If you are not comfortable placing your order with a credit/debit card online you can place the order with a Spencer's gift card, a prepaid credit card, or PayPal. With PayPal you can make purchases without revealing your credit card number or financial information.

Q: Is my card information saved for future purchases?

A: For your protection your credit/debit card information is not saved in our system. Each time you place an order you will be asked to supply the information again. For your protection, our orders are screened for potential fraud. Please make sure that your billing address matches that of your payment method to avoid delays in processing your order.



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